**Experienced Customer Service Representative – Private Student Loan Servicing – 100% Remote Work Opportunity**

Are you a customer service professional looking for a new challenge in a fully-remote work environment? Do you want to join a company that prioritizes employee growth and development, while making a positive impact on customers' lives? If so, blithequark may be the perfect fit for you!

As a leading provider of private student loan servicing, blithequark is dedicated to delivering exceptional customer experiences and fostering a culture of innovation and collaboration. Our team of customer service representatives plays a critical role in ensuring that borrowers receive timely and effective support, while also adhering to regulatory requirements and company policies.

**Why Join Our Team?**

At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package, including:

* Competitive compensation: $17.00 per hour
* Comprehensive health insurance (medical, dental, vision)
* Paid time off
* 401(k) retirement plan
* Work from home flexibility
* Opportunities for career growth and advancement

Our management team is comprised of individuals who have been promoted from within, demonstrating our commitment to employee development and advancement. As a customer service representative, you'll have the opportunity to work on a variety of projects, develop new skills, and contribute to the success of our organization.

**Job Summary:**

We're seeking an experienced customer service representative to join our team in a 100% remote work environment. As a key member of our customer service team, you'll be responsible for providing exceptional support to borrowers, while ensuring compliance with regulatory requirements and company policies.

**Essential Duties and Responsibilities:**

* Serve as the primary point of contact for borrowers regarding their private student loans
* Professionally handle a high volume of incoming calls/make outbound calls
* Welcome borrowers to blithequark's servicing platform, provide an overview of loan terms, status, and repayment plans, and enroll borrowers in AutoPay
* Provide walk-throughs of our servicing website and enroll borrowers if applicable
* Update borrower demographic information
* Counsel borrowers with account management, delinquency mitigation, payment processing, and resolving billing issues
* Resolve customer issues via one-call resolution guidelines and/or escalated processes
* Maintain accurate records of borrower interactions and account status in company systems
* Collaborate with internal teams to address borrower concerns and ensure timely resolution
* Comprehend training material on a variety of topics and share new concepts and content
* Adhere to all federal and state laws governing the industry
* Adhere to the client Statement of Work standards and company guidelines and policies
* Attain all Key Performance Indicators (KPIs) and monthly performance goals

**Additional Duties and Responsibilities:**

* Perform other duties as required

**Essential Qualifications:**

* Organization and planning: ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects
* Judgment and decision making: ability to apply general rules to specific problems to produce answers that make sense
* Innovation and creativity: ability to generate and translate ideas and adapt to change
* Teamwork: effectively participate and contribute as a member of a work group
* Communication: ability to clearly organize and effectively convey information
* Strong active listening skills
* Reliability: ability to meet all attendance standards
* Flexibility: schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
* Ability to navigate between multiple windows or within web-based applications
* Ability to pass a background check
* Ability to work independently in a fast-paced environment; troubleshoot software and equipment issues with minimal assistance from management and the IT department
* A dedicated area to work from in your home with Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds
* Ability to set up required equipment in your home

**Education and Experience:**

* High School diploma or GED equivalent required
* Associate's degree preferred
* Minimum of two (2) years of experience in customer service or financial services, preferably in loan servicing
* Working knowledge of Microsoft applications, including MS Word, Excel, PowerPoint, and Outlook

**Work Environment and Company Culture:**

As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Our company culture is built on a foundation of innovation, creativity, and open communication. We're committed to fostering a work environment that's inclusive, supportive, and empowering.

**How to Apply:**

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

**Equal Employment Opportunity:**

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

**E-Verify:**

blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

**Job Type:**

Full-time

**Pay:**

$17.00 per hour

**Benefits:**

* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Work from home

**Shift:**

* Day shift
* Evening shift

**Location:**

* Remote

We look forward to reviewing your application and welcoming you to our team!

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