Experienced Customer Service Representative - Remote (12-9PM EST Shift) at blithequark

Join blithequark's Customer Service Team: Elevating Athlete Experiences

At blithequark, we're passionate about delivering exceptional customer experiences that drive loyalty and satisfaction. As a leading brand in the sporting goods industry, we understand the importance of having a dedicated and skilled customer service team that can provide top-notch support to our athletes (customers). We're now seeking an experienced Customer Service Representative to join our remote team, working a 12-9PM EST shift. If you're a customer-service oriented professional with excellent communication skills and a passion for delivering white-glove service, we encourage you to apply!

About the Role

The Customer Service Representative role is a critical front-line position that connects blithequark to our athletes. As a Customer Service Teammate, you'll be responsible for assisting athletes with various aspects of their experiences with our brand, ensuring they receive the high-level support they need during their purchase journey. You'll work closely with individual stores and internal business partners to provide support and resolve athlete issues, driving first-call resolution and athlete satisfaction.

Key Responsibilities

• Assist athletes with product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements.
• Deliver first-call resolution with white-glove service by owning athlete issues to the point of resolution, demonstrating empathy and keeping athletes updated throughout the process.
• Handle escalated call transfers at a Tier II level support, researching, troubleshooting, and resolving athlete issues, and escalating issues that require deeper assessment or resolution.
• Work with individual stores and internal business partners to provide support and reach resolution related to athlete issues.
• Execute various back-office functions associated with customer inbound inquiries, including accurate logging and tracking of all incident information.

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or Equivalent.
• 1-3 years of experience in customer service, help desk, or related experience (retail-oriented experience is preferred).
• Excellent written and verbal communication skills.
• Strong interpersonal and client consultation skills.
• The ability to work effectively in a team environment.
• Self-motivation and a results-oriented mindset.
• Strong detail orientation and problem-solving capabilities.
• The ability to type 25 words per minute.
• Availability to work weekend days and holidays.

Preferred Skills and Competencies

We're looking for candidates who possess:

• Execution skills and a strong work ethic.
• A customer-service oriented mindset with a passion for delivering exceptional athlete experiences.
• The ability to work in a fast-paced, dynamic environment.
• Strong analytical and troubleshooting skills.
• Proficiency in handling multiple tasks and priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our teammates. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in customer service and support.
• Gain experience working with internal business partners and individual stores.
• Enhance your problem-solving and analytical skills.
• Advance your career within the company, with opportunities for professional growth and development.

Work Environment and Company Culture

As a remote teammate, you'll be part of a dynamic and inclusive team that values flexibility and work-life balance. At blithequark, we prioritize:

• A culture of excellence and customer-centricity.
• Diversity, equity, and inclusion.
• Teammate well-being and mental health.
• Opportunities for growth and development.

Compensation, Perks, and Benefits

We offer a competitive total rewards package that includes:

• A target salary range of $30,900 - $46,200.
• Incentives and performance-based bonuses.
• Equity and stock options.
• Comprehensive benefits, including health, dental, and vision insurance.
• Paid time off and holidays.

Join Our Team!

If you're a motivated and customer-service oriented professional looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark! As a Customer Service Representative, you'll play a critical role in delivering exceptional athlete experiences and driving business success. Apply now to start your journey with us!

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