**Experienced Customer Service Representative – Remote Contact Center Chat Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Contact Center Chat Representative. As a key member of our customer support team, you will play a vital role in providing top-notch service to our members through various digital channels, including chat, messaging, email, and phone.

**About blithequark**

At blithequark, we're more than just a financial institution – we're a community-driven organization committed to empowering our members to achieve their financial goals. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our Core Values are built on the principles of faith, love, and inclusivity, and we strive to create a safe, welcoming environment for all employees and members.

**A Day in the Life of a Remote Contact Center Chat Representative**

As a Remote Contact Center Chat Representative, you will be responsible for:

* Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
* Providing support to ensure online membership applications are completed and submitted within a timely manner.
* Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
* Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
* Maintaining a strong working knowledge of blithequark's products and services.

**Skills and Qualifications**

To succeed in this role, you will need:

* A High School Diploma or equivalent.
* 1 year of experience in a customer service position.
* Must meet the requirements for our Telecommuting Program (more information below).
* Excellent oral, written, and telephone communication skills.
* Strong problem-solving and member service skills.
* Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

**Telecommuting Requirements**

As a Remote Contact Center Chat Representative, you will be required to:

* Have a dedicated workspace.
* Maintain a secure and strong internet connection.
* Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
* Work in an environment free from loud noises or outside distractions.

**Training and Onboarding**

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you will receive comprehensive training and onboarding.

**Why Join blithequark?**

At blithequark, we offer a dynamic work environment, competitive compensation, and a range of benefits that will support your personal and professional growth. Our full-time employees enjoy:

* Medical, Dental, and Vision Insurance with generous employer premium contributions.
* Health Savings Account with employer contributions for eligible employees.
* Employer-Paid Group Life Insurance.
* Voluntary Dependent Life Insurance.
* Retiree insurance for eligible employees.
* Paid Vacation & Sick Leave.
* 15 Paid Holidays, including a Cultural Floating Holiday.
* 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
* Paid Time Off to volunteer with approved non-profits and charities.
* Tuition Reimbursement Program.

**Equal Opportunity Employer**

blithequark is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

**Compensation and Benefits**

* Pay Type: Hourly
* Min Hiring Rate: $17.00
* Max Hiring Rate: $20.80
* Required Education: High School

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark.

Apply for this job