**Experienced Customer Service Representative – Remote (DAY Shift) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading provider of innovative solutions in the Long Term Care and outside the hospital industry. We're seeking a highly skilled and motivated Customer Service Representative to join our remote team, working closely with our nationwide client base and regional accounts.

As a Customer Service Representative at blithequark, you'll be the primary point of contact for our clients, handling customer orders, resolving issues, and providing top-notch support. You'll work closely with our Technologists in the field, Directors of Nursing, and Administration to ensure seamless communication and exceptional customer experiences. With opportunities for cross-training and professional growth, this role is perfect for those looking to develop their skills and advance their careers in a supportive and dynamic environment.

**About blithequark**

blithequark is a forward-thinking organization dedicated to delivering innovative solutions that transform the Long Term Care and outside the hospital industry. Our team of experts is passionate about making a positive impact on the lives of our clients and their patients. We're committed to fostering a culture of excellence, collaboration, and continuous learning, where our employees can grow and thrive.

**Key Responsibilities**

As a Customer Service Representative at blithequark, you'll be responsible for:

* Receiving and processing customer orders by telephone or fax, ensuring all customer requests are handled in a prompt, efficient, courteous, and professional manner
* Providing prompt, accurate, and courteous responses to customers, solving routine and complex problems, and escalating issues to supervisors when necessary
* Documenting activity to blithequark's system, maintaining accurate records, and adhering to established company standards and procedures
* Displaying active listening and superior customer service skills for both external and internal customers, building strong relationships and ensuring customer satisfaction
* Cross-training in other positions within the department, including Dispatch, and performing these functions as needed
* Maintaining a high level of productivity, handling an average of 11 calls per hour per eight-hour shift after four months in the position
* Adhering to work schedule, displaying flexibility and adaptability to change, and executing and prioritizing multiple tasks

**Essential Qualifications**

To succeed as a Customer Service Representative at blithequark, you'll need:

* A minimum of a High school Diploma or equivalent
* Strong customer service skills, with the ability to provide prompt, accurate, and courteous responses to customers
* Solid communication skills, including verbal, written, and listening skills
* Solid problem-solving and decision-making abilities, with the ability to think critically and resolve complex issues
* Good organizational skills, with the ability to prioritize multiple tasks and manage time effectively
* Ability to work independently and as a team, with a strong focus on collaboration and customer satisfaction
* Computer knowledge, with proficiency in operating phone systems and entering orders manually via fax process
* Ability to type 35-40 words per minute
* Medical terminology experience preferred but not required
* High-speed internet for remote work

**Preferred Qualifications**

While not required, the following qualifications are highly desirable:

* Previous experience in customer service, call center, or related field
* Knowledge of medical terminology and industry-specific software
* Experience working in a fast-paced, dynamic environment
* Strong analytical and problem-solving skills
* Ability to work in a team environment, with a focus on collaboration and customer satisfaction

**Benefits**

As a valued member of the blithequark team, you'll enjoy a competitive wage and robust benefit package, including:

* Two weeks of vacation time
* Health Insurance after 30 days
* Sick time
* 6 paid holidays
* Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
* Dental insurance
* Vision insurance
* Disability insurance
* Company-paid life insurance
* 401(k) plan

**Why Join blithequark?**

At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in fostering a culture of continuous learning, where our employees can grow and thrive. As a Customer Service Representative, you'll have opportunities to:

* Develop your skills and expertise in customer service, call center operations, and industry-specific software
* Work closely with our Technologists in the field, Directors of Nursing, and Administration to ensure seamless communication and exceptional customer experiences
* Participate in cross-training and professional development programs to enhance your skills and advance your career
* Enjoy a competitive wage and robust benefit package, including health insurance, sick time, and paid holidays
* Work in a dynamic, fast-paced environment where no two days are the same

**How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

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