**Experienced Customer Service Representative – Remote Healthcare Claims**

**Join arenaflex, a global organization that values people-first culture and genuine belonging, in a forward-thinking and inclusive work environment.**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you want to join a company that prioritizes its employees' growth and well-being? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our remote team, providing top-notch support to our clients in the healthcare claims industry.

**About arenaflex**

arenaflex is a global organization that has earned numerous awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth." We pride ourselves on our people-first culture, where every team member is valued, respected, and empowered to make a difference. Our diverse and inclusive team from over 70 countries works together to deliver exceptional customer experiences and drive business growth for our clients.

**Career Growth and Personal Development**

As a Customer Service Representative at arenaflex, you'll have the opportunity to develop your skills, knowledge, and career in a supportive and dynamic environment. We offer a range of FREE Learning and Leadership Development programs to help you grow professionally and personally. With about 80% of our managers and leaders promoted from within, you'll have a clear path to career advancement and a chance to make a meaningful impact.

**Key Responsibilities**

As a Customer Service Representative, you will:

* Provide customer support processing medical claims in a back-office setting
* Help customers resolve basic technical issues
* Track, document, and retrieve information in databases
* Offer additional products and/or services
* Deliver expert customer experiences with a smile

**Your Qualifications**

To succeed in this role, you'll need:

* 1+ year of previous claims experience (healthcare claims preferred)
* Call center experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence

**What's in it for you?**

As an arenaflex employee, you'll enjoy:

* Competitive base salary range of $15-$18/hr
* Benefits available to eligible employees, including medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days
* DailyPay enrollment option to access pay "early," when you want it
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Company networking opportunities with organized groups in various topics, including diversity, equity, and inclusion, global citizenship, sustainability, and community support
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Work-from-home convenience
* Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**Join the arenaflex team today!**

If you're a motivated and customer-focused individual looking for a new challenge, apply now to become a part of our dynamic team. We can't wait to hear from you!

**Location:** USA, OH, Work-at-Home

**Language Requirements:** English

**Time Type:** Full time

**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

**Where Job May be Performed:** Currently, this position may be performed only in the states listed here.

**arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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