**Experienced Customer Service Representative – Remote Healthcare Support**

At arenaflex, we're dedicated to providing exceptional customer care to millions of New Yorkers who need to navigate complex healthcare plans. As a Customer Service Representative, you'll play a vital role in serving some of the most vulnerable communities, ensuring every interaction is thoughtful, open, and done with integrity. If you're passionate about delivering outstanding customer experiences and making a meaningful impact, we want to hear from you!

**About arenaflex**

arenaflex is a leading organization that's committed to improving people's lives through innovative solutions and exceptional customer service. With a strong presence in the healthcare industry, we're dedicated to providing comprehensive support to individuals and families who need it most. Our team is passionate about delivering results-driven solutions that make a real difference in people's lives.

**Job Summary**

As an Experienced Customer Service Representative, you'll be responsible for providing top-notch customer care to our clients and customers via telephone. You'll process new applications for healthcare coverage, respond to inquiries, and facilitate translation services for non-English speaking callers. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

**Essential Duties and Responsibilities**

* Process new applications for healthcare coverage via telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
* Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
* Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
* Escalate calls or issues to the appropriate designated staff for resolution as needed.
* Facilitate translation services for non-English speaking callers according to procedures.
* Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
* Meet Quality Assurance (QA) and other key performance metrics.
* Responsible for adhering to established safety standards.
* Must be able to remain in a stationary position for an extended period of time.
* Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
* Work is constantly performed in an office environment.
* Perform other duties as assigned by management.

**Minimum Requirements**

* High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and meet deadlines.
* Strong problem-solving and analytical skills.
* Ability to maintain confidentiality and handle sensitive information.

**Preferred Qualifications**

* 1+ year of experience in customer service or a related field.
* Experience working in a healthcare or insurance environment.
* Bilingual or multilingual skills.
* Certification in customer service or a related field.

**Skills and Competencies**

* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and meet deadlines.
* Strong problem-solving and analytical skills.
* Ability to maintain confidentiality and handle sensitive information.
* Proficiency in Microsoft Office and other software applications.
* Ability to work independently and as part of a team.

**Career Growth Opportunities and Learning Benefits**

* arenaflex offers a supportive environment with peers who share your passion for improving people's lives.
* Career development and promotional opportunities.
* Ongoing training and professional development programs.
* Opportunities for advancement and growth within the organization.

**Work Environment and Company Culture**

* arenaflex is a remote-friendly organization that offers flexible work arrangements.
* Our team is passionate about delivering exceptional customer experiences and making a meaningful impact.
* We're committed to creating a positive and inclusive work environment that values diversity and promotes work-life balance.

**Compensation, Perks, and Benefits**

* Competitive salary: $19.75 per hour.
* Quarterly bonus opportunity up to 5% of your quarterly earnings.
* $500+ in referral incentives.
* 401(k) with company match.
* Paid accrued time off and 10 paid holidays.
* Medical, Dental, and Vision benefits.
* Employee Assistance Program (EAP).
* Employee Wellness and Discount Programs.
* A variety of weekday and weekend shifts that meet lifestyle and family goals.

**How to Apply**

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity and promotes work-life balance.

Apply for this job