**Experienced Customer Service Representative – Remote, High-Volume Call Center**

Are you a motivated and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two calls are ever the same? If so, we invite you to join arenaflex, a leading provider of innovative insurance solutions, as a Customer Service Representative in our remote, high-volume call center.

As a Customer Service Representative at arenaflex, you will play a vital role in providing top-notch support to our valued customers, answering a high volume of inbound calls, and resolving complex issues related to dental insurance benefits and claims. If you're looking for a challenging and rewarding career opportunity that offers a great work-life balance, competitive compensation, and opportunities for growth and development, we encourage you to apply.

**A Day in the Life of a Customer Service Representative**

As a Customer Service Representative at arenaflex, your day will be filled with a variety of exciting challenges and opportunities to make a meaningful impact on our customers' lives. Here are some of the key responsibilities you can expect:

* Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
* Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
* Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
* Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
* Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
* Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
* Exhibiting a positive, professional demeanor and tact throughout all calls
* Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

**Requirements**

To be successful in this role, you will need to possess the following qualifications and skills:

* High school diploma, some college preferred
* Two years of experience in a high-volume customer service setting
* Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
* Excellent written and verbal communication skills with strong attention to detail
* Ability to thrive in a fast-paced, structured call center setting
* Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
* Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
* Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
* Ability to quickly adapt and learn new technologies as they are implemented in the workplace
* Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
* Regular and predictable attendance

**Why Join arenaflex?**

At arenaflex, we're passionate about creating a workplace culture that's engaging, inclusive, and supportive. Here are just a few reasons why you'll love working with us:

* **National recognition**: We've been recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America.
* **Innovative culture**: We're a company that's always pushing the boundaries of innovation and excellence, and we're looking for talented individuals who share our passion for creativity and problem-solving.
* **Opportunities for growth**: We offer a range of training programs, mentorship opportunities, and career development resources to help you grow and succeed in your role.
* **Work-life balance**: We believe in supporting our employees' work-life balance, with flexible scheduling, paid time off, and a range of benefits to help you manage your personal and professional responsibilities.
* **Competitive compensation**: We offer a competitive salary and benefits package, including a 401(k) plan with company match, dental insurance, health insurance, and more.

**Our Culture**

At arenaflex, we're committed to creating a culture that's inclusive, supportive, and empowering. Here are just a few of the ways we live our values:

* **Collaborative innovation**: We believe in the power of collaboration and innovation to drive business success and create a better future for our customers and employees.
* **Positive teamwork**: We're a team that's passionate about working together to achieve our goals, and we celebrate our successes and learn from our setbacks.
* **Employee connection**: We believe in building strong relationships with our employees, and we offer a range of programs and activities to help you connect with your colleagues and feel part of our community.
* **Community service**: We're committed to giving back to our communities, and we offer a range of volunteer opportunities and community service programs to help you make a difference.

**How We Take Care of Our People**

At arenaflex, we're dedicated to taking care of our employees and supporting their physical, emotional, and financial well-being. Here are just a few of the ways we do this:

* **Paid time off**: We offer a generous paid time off policy, including vacation days, sick time, and personal time.
* **Flexible work arrangements**: We offer flexible scheduling and remote work options to help you balance your work and personal responsibilities.
* **Top-notch health benefits**: We offer a comprehensive health benefits package, including dental insurance, health insurance, and vision insurance.
* **Competitive compensation**: We offer a competitive salary and benefits package, including a 401(k) plan with company match and additional contribution for those who are eligible.
* **Employee assistance program**: We offer an employee assistance program to help you manage your personal and professional responsibilities, including access to counseling services, financial planning, and more.

**How to Apply**

If you're a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.

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