**Experienced Customer Service Representative – Remote in Texas**
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is revolutionizing the way we interact with customers, and we're seeking a talented Customer Service Representative to join our award-winning team.
As a Customer Service Representative at arenaflex, you'll have the opportunity to work from the comfort of your own home in Texas, surrounded by a team of passionate and driven individuals who share your commitment to delivering outstanding customer experiences. With a starting wage of $15.50 per hour and opportunities to learn and grow, this role is perfect for those who are eager to take their customer service skills to the next level.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll be the face of our company, engaging with customers who contact us for a variety of topics, from helping them shop for their new pet to finding that perfect chew toy. You'll be responsible for:
* Engaging directly with customers on the phone, using active listening, patience, empathy, and kindness to resolve their issues and provide solutions
* Researching and problem-solving to determine the best course of action for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
* Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
* Engaging with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment
* Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Ability to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience
* A work area that is acceptable for webcam use
* A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
* A cell phone or tablet that can be used for two-factor authentication through Okta Verify
**Why arenaflex Customer Service?**
At arenaflex, we're not just about delivering exceptional customer experiences – we're about empowering our team members to become their best. Here's what you can expect:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self, surrounded by a diverse and inclusive team of passionate and driven individuals
* **YOU CAN GROW**: Our culture is designed for those who thrive on delivering results and becoming their best – no matter your role or location
* **YOU CAN MAKE A DIFFERENCE**: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best
* **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical & dental insurance, 401k, and more – plus the opportunity to work with a talented and passionate team of individuals who are making an impact each day
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@arenaflex.com.
If you have a question regarding your application, please contact HR@arenaflex.com.
To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here.
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If you're ready to take your customer service skills to the next level and join a team of passionate and driven individuals who are making a difference, apply now!
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