**Experienced Customer Service Representative: Remote near El Paso, TX – Health Texas Project**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative on our Health Texas project, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met, and their concerns are addressed. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to grow with a dynamic team, we want to hear from you!

**Why Join arenaflex?**

At arenaflex, we're dedicated to creating a work environment that's inclusive, supportive, and empowering. Our comprehensive benefits package is designed to help you thrive, both personally and professionally. Here are just a few reasons why you'll love working with us:

* **Competitive Compensation**: Enjoy a competitive salary, plus quarterly bonuses based on performance.
* **Comprehensive Insurance Coverage**: Choose from a range of medical, dental, vision, prescription, and partially funded HSA plans. Plus, enjoy life insurance benefits and discounts on auto, home, renter's, and pet insurance.
* **Future Planning**: Prepare for retirement with our 401K Retirement Savings plan and company matching.
* **Paid Time Off Package**: Enjoy PTO, holidays, and sick leave.
* **Holistic Wellness Support**: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
* **Recognition Platform**: Acknowledge and appreciate outstanding employee contributions.
* **Diversity, Equity, and Inclusion Initiatives**: Join a workplace committed to fostering diversity and inclusion.
* **Tuition Reimbursement**: Invest in your ongoing education and development.
* **Employee Perks and Discounts**: Enjoy additional benefits and discounts exclusively for employees.
* **Maximus Wellness Program and Resources**: Access a range of wellness programs and resources tailored to your needs.
* **Professional Development Opportunities**: Participate in training programs, workshops, and conferences.

**Essential Duties and Responsibilities:**

As a Customer Service Representative on our Health Texas project, you'll be responsible for:

* Answering incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
* Tracking and documenting all inquiries using the applicable systems.
* Completing associated tasks according to established guidelines.
* Meeting Quality Assurance (QA) and other key performance metrics.
* Facilitating the fulfillment of caller requests for materials via mail, email, or download.
* Transferring/referencing consumers to appropriate entities according to established guidelines.
* Escalating calls or issues to the appropriate designated staff for resolution as needed.
* Facilitating translation services for non-English speaking callers according to procedures.
* Attending meetings and trainings as requested and maintaining up-to-date knowledge of all programs and systems.

**Primary Responsibilities:**

* Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
* Track and document all inquiries using the applicable systems.
* Complete associated tasks according to established guidelines.
* Meet Quality Assurance (QA) and other key performance metrics.
* Facilitate the fulfillment of caller requests for materials via mail, email, or download.
* Transfer/refer consumers to appropriate entities according to established guidelines.
* Escalate calls or issues to the appropriate designated staff for resolution as needed.
* Facilitate translation services for non-English speaking callers according to procedures.
* Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

**Additional Requirements:**

* Customer Service experience preferred.
* Must reside in the state of Texas, within 70 miles of El Paso.
* Must be able to work onsite on Day 1 for equipment training.
* Must be able to complete classroom and on-the-job training with no time missed.
* Must be willing and able to work with webcam on during training and other meetings as instructed by management.

**Training Requirements:**

* Must be able to work onsite on Day 1 for equipment training.
* Must be able to complete classroom and on-the-job training with no time missed.
* Must be willing and able to work with webcam on during training and other meetings as instructed by management.

**Home Office Requirements:**

* Reliable, high-speed internet service.
* Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
* Minimum 20 Mbps download speeds.
* Must be a traditional, wired high-speed connection such as cable or fiber.
* Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed.
* Quiet and distraction-free workspace.
* arenaflex will supply your computer equipment.

**How to Apply:**

If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, apply now! Visit our website to learn more about this opportunity and submit your application.

Apply Now!

Apply for this job