**Experienced Customer Service Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a remote setting, where you can balance work and personal life while making a meaningful impact? If so, we invite you to join blithequark's team as an Experienced Customer Service Representative, where you'll play a vital role in providing top-notch support to our customers.

**Why You'll Love This Role**

As a member of blithequark's Payments and Digital Strategy crew, you'll be part of a talented team that's shaping the future of customer service. Your contributions will directly impact our customers' experiences, and you'll have the opportunity to grow and develop your skills in a supportive and inclusive environment.

**What You'll Do**

As an Experienced Customer Service Representative, you'll be responsible for:

* Completing daily tasks related to account processing, object processing, direct bills, and budget transfers at blithequark's Credit Union.
* Coordinating return objects with contributors, door vendors, the Federal Reserve Bank, and other institutions.
* Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing.
* Working member cases/assignments and following guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws.
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams.
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products.
* Logging, studying, and making important GL, account changes, and/or returns.
* Processing Stop Pays and Check Batching.
* Completing daily balancing and department closing.
* Obtaining information from contributors for the timely and correct processing of domestic and international budget switch requests.
* Researching and affirming incoming and outgoing budget switch information.
* Communicating with vendors to facilitate budget transfers.
* Understanding and being familiar with outgoing and incoming budget switch laws.
* Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers.
* Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and court fees.

**All You'll Need for Success**

To excel in this role, you'll require:

* A high school degree or GED.
* Intermediate Excel and Word experience.
* Strong communication and problem-solving skills.
* Ability to work independently and with minimal supervision.
* Ability to prioritize work and meet deadlines under high-pressure situations.
* Strong attention to detail and ability to maintain accuracy.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Strong customer service skills and ability to interact professionally with all personnel and contributors.

**Preferred Qualifications**

While not required, previous customer/member service experience, banking or Credit Union experience, and Episys/Symitar and processing wires experience are highly desirable.

**Skills, Licenses & Certifications**

To succeed in this role, you'll need:

* Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software.
* Ability to work prolonged hours in support of business needs.
* Ability to exercise excellent customer service skills.
* Ability to perform mathematical calculations and analyze data.
* Ability to effectively prioritize work and meet deadlines.
* Ability to cross-train and perform any position assigned within the department.
* Ability to interact professionally with all personnel and contributors.
* Ability to work independently and with minimal supervision.
* Ability to self-motivate with strong employer skills and ability for interest to detail.
* Ability to maintain excellent performance and attendance.
* Must pass relevant blithequark and Credit Union pre-employment compliance exams.

**Career Growth Opportunities and Learning Benefits**

At blithequark, we're committed to helping our employees grow and develop their skills. As an Experienced Customer Service Representative, you'll have access to:

* Ongoing training and development opportunities to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth.
* A supportive and inclusive work environment that encourages collaboration and teamwork.
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

**Work Environment and Company Culture Highlights**

At blithequark, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on:

* A commitment to customer satisfaction and excellence.
* A culture of innovation and continuous improvement.
* A focus on employee development and growth.
* A supportive and inclusive work environment.
* A comprehensive benefits package and competitive compensation.

**Compensation, Perks, and Benefits**

As an Experienced Customer Service Representative at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives, including:

* Competitive salary and bonus structure.
* Comprehensive health insurance and retirement savings plan.
* Paid time off and holidays.
* Opportunities for career advancement and professional growth.
* A supportive and inclusive work environment.
* Access to ongoing training and development opportunities.

**Conclusion**

If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to join blithequark's team as an Experienced Customer Service Representative. Apply now and take the first step towards a rewarding and challenging career with a leading organization in the industry.

Apply Job!

Apply for this job