**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join arenaflex, a leading organization in the insurance industry, as an Experienced Customer Service Representative. In this role, you will be the face of our company, providing top-notch support to our customers and stakeholders while working from the comfort of your own home.

**About arenaflex**

arenaflex is a dynamic and innovative organization that has been recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. We pride ourselves on creating a culture that values employee growth, well-being, and community involvement. Our team is dedicated to providing exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

**A Day in the Life of a Customer Service Representative**

As an Experienced Customer Service Representative, you will be responsible for providing accurate and timely information to customers regarding dental insurance benefits and claims. Your day will be filled with:

* Answering a high volume of inbound phone calls, listening attentively to customers' needs, and providing solutions to their inquiries
* Utilizing multiple resources to research and resolve complex issues related to dental insurance benefits and claims
* Documenting calls thoroughly, including contact information, nature of the call, and resolution provided
* Assisting with claims processing, including entry of claims, requesting information from customers, and sending out refund requests
* Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Health Reimbursement Arrangements (HRA)
* Exhibiting a positive, professional demeanor and tact throughout all calls

**Key Responsibilities**

* Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
* Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
* Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
* Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
* Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
* Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
* Exhibiting a positive, professional demeanor and tact throughout all calls
* Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

**Requirements**

* High school diploma, some college preferred
* Two years of experience in a high-volume customer service setting
* Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
* Excellent written and verbal communication skills with strong attention to detail
* Ability to thrive in a fast-paced, structured call center setting
* Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
* Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
* Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
* Ability to quickly adapt and learn new technologies as they are implemented in the workplace
* Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
* Regular and predictable attendance

**Why Join arenaflex?**

* Competitive compensation package, including an annual bonus and merit increase
* Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
* 401(k) plan with company match and additional contribution for those who are eligible
* Employee Assistance Program for you and everyone in your household
* Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
* A diverse, fun, and engaging workplace that feels like a small and close-knit community
* Flexible and remote work options, including paid vacation, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice

**Work Environment and Culture**

arenaflex is committed to creating a culture that values employee growth, well-being, and community involvement. Our team is dedicated to providing exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. We offer a range of benefits and perks, including:

* A diverse, fun, and engaging workplace that feels like a small and close-knit community
* Flexible and remote work options, including paid vacation, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
* Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
* Competitive compensation package, including an annual bonus and merit increase
* 401(k) plan with company match and additional contribution for those who are eligible
* Employee Assistance Program for you and everyone in your household
* Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs

**How to Apply**

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

**Contact Information**

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

**Job Type**

Full-time

**Pay**

$17.50 - $19.00 per hour

**Benefits**

* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Professional development assistance
* Referral program
* Vision insurance
* Work from home

**Shift**

Day shift

**Location**

Oklahoma (Required)

**Work Location**

Remote

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