**Experienced Customer Service Representative – Remote Opportunity with arenaflex**
**Job Summary:**
Join arenaflex, a leading organization in the industry, as we seek an experienced Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will play a vital role in ensuring a positive customer experience and strengthening customer relationships through professional, timely, and accurate order processing. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a forward-thinking organization that values innovation, teamwork, and customer satisfaction. With a strong commitment to excellence, we strive to create a work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks.
**Key Responsibilities:**
As a Customer Service Representative with arenaflex, you will be responsible for:
* Ensuring a positive customer experience through professional, timely, and accurate order processing
* Partnering with Sales, Product Management, Accounting, and Operations to meet and exceed customer expectations
* Processing customer orders, including accurate and timely order entry, assigning ship dates, and shipping locations
* Resolving credit hold issues with customers, accounting department, and sales
* Scanning order documents into the optical storage system
* Applying barcodes to documents and scanning order documents into the optical storage system
* Coordinating with customers and the shipping department to optimize freight costs and resolve delivery issues
* Reviewing shipping reports, bills of lading, invoices, orders, customer requirements, and other records to determine priorities and shipping methods required to meet shipping and customer receiving schedules
* Utilizing CRM application to verify special pricing and resolve price discrepancies in collaboration with Sales, Accounting, and Customers
* Processing Service-Related Complaints (SRC) and ensuring complete resolution
* Managing customer returns in accordance with standard procedures
* Scheduling and initiating customer returns
* Responding to customer inquiries via phone and email regarding order status, including shipping information, inventory availability, freight costs, and pricing
* Performing other duties as assigned
**Qualifications:**
To be successful in this role, you will need:
* A high school diploma or equivalent, plus a minimum of two years of related experience and/or training
* Ability to work with a personal computer in a Windows environment
* Proficiency in Word, Excel, Outlook, and PowerPoint
* Microsoft Dynamics 365 experience is preferred
**What's in it for you:**
As a valued member of the arenaflex team, you can expect:
* Highly competitive base pay
* FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles
* 17 Days of paid and sick and vacation time annually (proration applies year one)
* 401K retirement with up to 6% matching program
* Tuition reimbursement programs
* Excellent dental, vision programs, flex spending accounts, employer-paid life insurance
* Free tele-med physician services
* Various other company employee-centric perks initiatives, including discounted home/auto insurance programs, supplemental life insurance, and more
**Work Environment and Company Culture:**
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we strive to foster a culture of innovation, collaboration, and continuous learning. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being connected to our dynamic team.
**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at to submit your application.
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