**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

**Job Summary:**

Join arenaflex, a leading provider of 24/7 Live Answering Service and Call Center solutions, as a Customer Service Representative in a remote capacity. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring timely and accurate data entry, and providing personalized support to our clients. If you're passionate about customer service, have a strong work ethic, and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.

**About arenaflex:**

arenaflex is a family-owned and operated business that has been serving the community for years. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted provider of live answering services and call center solutions. We take pride in our friendly and approachable environment, where every team member is valued and empowered to make a difference.

**Responsibilities:**

As a Customer Service Representative with arenaflex, your primary responsibilities will include:

* Answering inbound calls and assisting customers with specific requests and inquiries in a timely and professional manner
* Capturing information and entering data into our customer service database with accuracy and efficiency
* Operating our customer service database and following relevant call-handling instructions to ensure seamless customer interactions
* Relaying messages and routing calls to the appropriate resources to ensure timely resolution of customer issues
* Following up on customer calls with clerical duties and liaising with other departments to ensure seamless communication
* Providing personalized customer service at the highest level, with a focus on quality, teamwork, service, adaptability, integrity, and ownership

**Requirements:**

To be successful in this role, you will need to possess the following qualifications and competencies:

* Education: High School Diploma or GED Equivalent
* Clearance: Ability to pass a criminal background check
* Competencies:
+ Reliable internet connection and attendance
+ Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette
+ Basic computer navigation skills
+ Quick and correct typing, with the ability to create grammatically correct responses without spelling errors
+ Positive attitude and a passion for learning
+ Goal-oriented and emphasizes accountability for delivering results
+ Ability to uphold our company values: Quality, Teamwork, Service, Adaptability, Integrity, and Ownership
* Skills/Knowledge:
+ Previous call center experience preferred
+ Previous customer service experience
+ Utilities customer service experience preferred
+ Medical office setting customer service experience preferred

**Position Details:**

* Full-Time remote position
* REMOTE (ONLY for candidates who live 50 miles or more outside the Houston area. Accepting applications from the following states: Texas, Tennessee, and Nevada)
* Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) - Central Time
* Pay: $13.50 - $16.50/hr
* Training Details:
+ The training will be for 2 weeks and will also take place on the weekends
+ Remote training will be done ONLINE - Central Time
+ Week 1: Monday through Friday
+ Week 2: Monday through Thursday + Saturday or Sunday
* Work Schedule & Requirements:
+ Your work schedule availability will be discussed during your live group interview with the hiring manager
+ 40 hour week shifts will cover anywhere from 7AM to 10PM - Central Time
+ It will be 4 weekdays and 1 Saturday or 1 Sunday
+ Weekends are mandatory
+ Proof of adequate internet speed, a room free of background noise, ability to adhere to the Attendance Policy & maintaining KPI scores high is required

**Benefits:**

* Medical, Dental & Vision Insurance
* 401(k) with company-matched funds
* Robust Paid Time-Off Package. This includes Mental Health Time-Off
* Fun, flexible, and casual work environment/culture
* Top-of-the-line training and development
* Rewards & Incentives
* Opportunity for growth; Promote-from-within philosophy!

**Equal Employment Opportunity:**

arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. arenaflex complies with applicable state and local laws governing nondiscrimination in employment.

**How to Apply:**

If you're passionate about customer service and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job!

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