**Experienced Customer Service Representative – Retail and Fuel Sales**
At arenaflex, we're passionate about delivering exceptional customer experiences and creating a positive impact in our communities. As a Customer Service Representative, you'll play a vital role in driving sales growth, building customer loyalty, and upholding our company's values of passion, customer focus, and teamwork.
**About arenaflex**
arenaflex is a leading retail and convenience store chain dedicated to providing top-notch products and services to our customers. We're committed to fostering a culture of innovation, inclusivity, and growth, where our employees feel valued, empowered, and inspired to make a difference.
**Job Expectations**
As a Customer Service Representative, you'll be responsible for delivering exceptional guest service, maintaining a clean and safe store environment, and adhering to arenaflex's policies and procedures. Your key responsibilities will include:
* Maintaining courteous, professional contact with co-workers, customers, vendors, and community members
* Maintaining neat appearance and good personal hygiene in compliance with arenaflex image standards
* Supporting and following established safety, security, quality guidelines, and arenaflex's policies, procedures, practices, and programs
* Preserving safety of self, fellow employees, and all others in the work location by utilizing the arenaflex Loss Prevention process
* Ensuring food safety hygiene in accordance with county regulations, including proper sanitation, food handling, preparation, storage, and disposal procedures
* Following federal law and company standards on carding customers for all age-restricted products sold at the stations
* Working professionally with vendors and contractors
* Regular and punctual attendance is expected
* Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
**Essential Functions**
* Provide exceptional guest service, being courteous, always greeting and thanking all customers while making eye contact
* Conduct all point-of-sale activities accurately and safely while adhering to arenaflex guidelines and procedures, including retail and fuel sales transactions completed through multiple forms of payment
* Maintain cash drawer to be at or below maximum level, secure all funds in safe, and perform cashier reconciliation at each end of shift to ensure accurate management of sales
* Perform consistent station cleaning of the indoor and outdoor facilities, including restrooms, islands, pumps, and car wash, if applicable
* Prepare food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss
* Actively promote store specials and other marketing programs
* Cross-check price of delivered goods for accuracy
* Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products
* Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only)
* May perform other duties as assigned by management
**Requirement/Qualifications**
* Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays
* Strong attention to detail
* Ability to handle challenging situations professionally and exercise exceptional judgment
* Ability to work both independently and in team settings
* Must possess required up-to-date food handling certificates, as required by law (in specific locations only)
* Cooking/Restaurant experience preferred
**Supervisor Responsibilities**
* This position has no supervisory responsibilities
**Travel**
* Rare, limited to required training and coverage for nearby stations
**Physical Demands**
* Ability to stand and walk for long periods of time on hard and uneven surfaces
* Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds
* Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity
* Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment
* Periodic exposure to all outdoor conditions during daylight hours
* Moderate exposure to walk-in coolers and freezers at 34 F or lower
* Frequent handwashing and attention to personal cleanliness standards
**Age Requirements**
* Must be at least 18 years of age or older to work in California and Oregon locations
* Must be at least 21 years of age or older to work in Washington locations
* Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am
* Must be at least 21 years of age or older to work in Management positions
**Benefits**
* Full-time & Part-time shifts available
* Direct Deposit with competitive weekly pay
* Health & Wellness packages available for purchase
* Education reimbursement program
* Shift Differential Pay for select shifts and job titles
* Management Bonus Program
* Loyalty Service time Program
* Commuter benefit Program
**Compensation Range**
* $17.75 - $18.75
**Why Join arenaflex?**
If you're passionate about delivering exceptional customer experiences, working in a dynamic and fast-paced environment, and growing your career with a leading retail and convenience store chain, then arenaflex is the perfect place for you! We offer a competitive compensation package, opportunities for professional growth and development, and a fun and inclusive work environment.
**How to Apply**
If you're excited about this opportunity and want to join our team, please submit your application through our website. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives. If you need assistance or an accommodation, please email us at .
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