**Experienced Customer Service Representative - Self Storage Manager**
Join the industry leader, arenaflex, in a dynamic role that combines customer service, sales, and property management. As a Customer Service Representative - Self Storage Manager, you will be the face of arenaflex, providing exceptional service to customers, managing daily operations, and driving sales growth. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply.
**About arenaflex**
arenaflex is a leading provider of self-storage solutions, with a rich history dating back to 1972. We've been recognized as one of America's Best Large Employers in 2022 by Forbes and have been voted a Great Place to Work by our employees. Our commitment to innovation, customer satisfaction, and employee growth has made us the industry leader. We're proud to have a diverse and inclusive team of over 5,000 employees from various backgrounds and life experiences.
**Job Summary**
As a Customer Service Representative - Self Storage Manager, you will be responsible for providing exceptional customer service, managing daily operations, and driving sales growth at one of our self-storage facilities in Apple Valley, MN. You will work independently, assessing customer storage needs, making suggestions, and offering packing and moving supplies. You will also be responsible for maintaining a clean and safe environment, conducting daily storage unit inspections, and managing cash drawer operations.
**Key Responsibilities**
* Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
* Assess customer storage needs, make suggestions, and offer packing and moving supplies
* Maintain a clean and safe environment, including sweeping, mopping, debris removal, and wiping windows
* Conduct daily storage unit inspections, confirm inventory availability, and ensure spaces are ready to rent
* Manage, audit, balance cash drawer, prepare and make daily deposits
* Help keep customers current with payment and make collection calls when required
* Work independently at multiple locations, spending time both inside and outside
* Collaborate with colleagues to achieve sales and customer satisfaction goals
**Qualifications**
* 1-2 years of customer service-centered sales experience in retail, restaurant, fast food, or other service-based companies
* Excellent communication and interpersonal skills, with the ability to work with diverse customers and colleagues
* Ability to work independently and as part of a team, with a strong focus on customer satisfaction
* Basic math skills, with the ability to manage cash drawer operations and make change
* Ability to lift up to 25 pounds and stand for long periods
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Preferred Qualifications**
* Experience in property management or customer service in a self-storage environment
* Knowledge of sales and marketing principles, with a focus on customer acquisition and retention
* Ability to work a flexible schedule, including evenings and weekends
* Basic computer skills, with the ability to use software applications and technology to manage customer interactions and sales
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and conflict resolution skills
* Basic math skills and ability to manage cash drawer operations
* Ability to lift up to 25 pounds and stand for long periods
* High level of customer service skills, with a focus on satisfaction and retention
* Ability to work in a fast-paced environment, with a strong focus on sales and customer acquisition
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers best-in-class training to support your journey with us and enhance your skills
* Opportunities for career progression and advancement, with a focus on employee growth and development
* Collaborative and inclusive work environment, with a focus on diversity and inclusion
* Recognition and rewards for outstanding performance and contributions to the team
**Work Environment and Company Culture**
* arenaflex is committed to providing a safe and inclusive work environment, with a focus on employee well-being and satisfaction
* Our property managers and customer service representatives enjoy a flexible schedule, with opportunities for full-time or part-time work
* arenaflex offers a range of benefits, including health, dental, and vision insurance, paid time off, and a 401(k) plan with company match
* Our company culture is built on a foundation of innovation, customer satisfaction, and employee growth, with a focus on diversity and inclusion
**Compensation, Perks, and Benefits**
* Competitive salary of $16.50 per hour
* $500.00 new hire bonus, paid after 90 days of employment
* Full-time and flexible schedules available, with opportunities for additional days
* Cost-effective health offerings, including medical, dental, and vision insurance
* Tele-medicine for easier access to healthcare
* Tax-free flex spending accounts to cover you and your dependents
* Paid time off and sick time
* Build your retirement nest egg quicker through our 401(k) plan with company match
* Basic life and accidental death insurance at no cost to you
* Employee discounts and perks, including health and fitness related partnerships, legal services, home and auto insurance, and pet insurance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex.
Apply for this job