Experienced Customer Service Representative – Utilities Account 100% Remote/Hybrid St. Louis, Missouri, Delivering Exceptional Customer Experiences with arenaflex

Introduction to arenaflex

arenaflex is a leading provider of outsourced business processing solutions, serving an extensive client portfolio that includes both commercial and government entities. With a vision to be the leader in customer experience, arenaflex connects the right people with innovative solutions to deliver outstanding results. Our company empowers and supports employees to reach unimaginable heights while growing our business to make a global impact. At arenaflex, we pride ourselves on a can-do culture that works together to make the ordinary exceptional.

Job Overview

We are seeking exceptional Customer Service Representatives to join our team, delivering excellent customer service and creating sustainable value for customers via phone, email, chat, and correspondence. As a Customer Service Representative with arenaflex, you will handle calls about billing and payments, service requests from customers looking to start up service moving into a new home, and stopping service as they move out. This full-time position offers paid training, health benefits, opportunities for professional growth, and many more employer perks.

Key Responsibilities

• Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
• Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
• Discover solutions using tools and resources to help meet the customer's needs
• Empathize and resolve concerns to simplify the customer's experience
• Navigate through multiple computer applications with speed and accuracy

Hybrid Work at Home Requirements

To be successful in this role, you will need to meet the following hybrid work at home requirements:

• High-Speed Internet with at least 10 Mbps download speed and 5 Mbps upload speed (no satellite, WiFi, or cellular/wireless carrier internet services)
• A hard-wired internet connection via Ethernet cable to modem/router that you own/are responsible for (arenaflex will ship you company equipment to use)
• A dedicated, quiet, and secured workspace with no distractions
• A USB wired headset with noise-canceling microphone

Additional Requirements

To be considered for this role, you will need to meet the following requirements:

• Be at least 18 years old and have a high school diploma or its equivalent
• Have a minimum of 1 year of customer service call center experience
• Be self-driven and able to focus on the same task/objective for long periods of time
• Have exceptional customer service, active listening, and verbal and written communication skills
• Have high computer proficiency and overall technical knowledge
• Have open availability between 8:00 am-5:00 pm Monday through Friday Central standard time (training hours may vary)
• Have a professional, positive attitude and courteous telephone etiquette
• Have a customer-focused personality and the motivation to achieve goals
• Must pass a background check, including credit review and assessments in training

Benefits and Perks

At arenaflex, we offer a range of benefits and perks to our employees, including:

• Hybrid work onsite at 2350 Market St in St. Louis, Missouri
• Competitive pay of $16.50 per hour, plus performance-based incentives
• Flexible work schedule, with the option to work from home on Wednesdays and Fridays
• Free, secure, and gated parking
• Access to up to 50% of your pay immediately after your shift
• Comprehensive health insurance (medical, dental, vision) and other benefits
• Pet insurance
• Paid training
• Hybrid work environment
• Opportunities for professional development and growth

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, including paid training, to help you build your skills and advance your career. Our company culture is focused on empowering and supporting our employees to reach their full potential, and we offer opportunities for professional growth and development to help you achieve your career goals.

Work Environment and Company Culture

At arenaflex, we pride ourselves on a can-do culture that works together to make the ordinary exceptional. Our company culture is focused on delivering exceptional customer experiences, and we are committed to creating a positive and supportive work environment for our employees. We believe in empowering and supporting our employees to reach their full potential, and we offer a range of benefits and perks to help you achieve a healthy work-life balance.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity with arenaflex. As a Customer Service Representative with our company, you will have the opportunity to deliver exceptional customer experiences and make a real difference in the lives of our customers. Don't miss out on this chance to join our team and take your career to the next level. Apply today and discover the arenaflex difference!

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws, including the Family and Medical Leave Act (FMLA) and Equal Employment Opportunity (EEO).

Apply for this job