**Experienced Customer Service Representative – Virtual Assistant for arenaflex Guest Relations and Operations**
At arenaflex, we're on a mission to revolutionize the way we connect with our guests and provide exceptional experiences. As a key member of our team, you'll play a vital role in ensuring our guests receive top-notch support and service. If you're a highly organized, tech-savvy, and customer-focused individual with a passion for delivering 5-star experiences, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the hospitality industry. Our cutting-edge technology and dedication to customer satisfaction have earned us a reputation as a trusted partner for property managers and owners. We're committed to fostering a culture of excellence, innovation, and teamwork, and we're excited to welcome like-minded individuals to our team.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our arenaflex team as a virtual assistant. As a key member of our Guest Relations and Operations team, you'll be responsible for providing exceptional support to our guests, resolving issues, and ensuring seamless communication across all channels. If you're a skilled multitasker with a passion for delivering 5-star experiences, we want to hear from you!
**Responsibilities**
As a Customer Service Representative for arenaflex, you'll be responsible for the following key tasks:
**GUEST RELATIONS**
* Experience with Guesty and/or Operto Teams is a plus, but not required
* Ability to leverage AI for comprehensive guest messaging that resonates with our brand and travelers
* Must be comfortable speaking English on the phone and have the ability to use a VoiP to speak with guests and vendors
* Screen potential guests and provide support for guests, resolving issues in Airbnb, VRBO, or Marriott
* Respond to guest inquiries and communicate and escalate issues to Management via Slack
* Achieve 5-star ratings and Superhost Status by providing exceptional support and service
* Write and respond to guest reviews on Airbnb, VRBO, or other platforms
**COMPANY TASKS**
* Report maintenance and damage issues to Operations via Operto Teams
* Report and submit damage claims to Guesty Shield for reimbursement
* Build, manage, and report in-house maintenance labor
* Working knowledge of business financials/accounting to assist with the onboard of accounting systems
* Experience in 3rd party vendor relations for tertiary market management
**Requirements**
* Fluency in English with perfect grammar and communication skills
* Ability to work in CST and Eastern United States time zones
* Availability and reliability for part-time shifts, including Thursday and Friday 3pm-11p CST
* Availability for additional part-time overnight shifts from 11p-7am CST (optional)
* Experience with Guesty, Operto Teams, and/or ChatGPT is a plus
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
**Preferred Qualifications**
* Experience in customer service or a related field
* Knowledge of the hospitality industry and property management software
* Experience with AI-powered messaging platforms and chatbots
* Familiarity with accounting and financial systems
* Experience with vendor relations and management
**What We Offer**
* Competitive hourly rate
* Opportunity to work with a leading provider of innovative solutions for the hospitality industry
* Flexible part-time schedule with opportunities for additional shifts
* Opportunity to work with a dynamic and growing team
* Professional development and training opportunities
* Recognition and rewards for exceptional performance and contributions
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering 5-star experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to welcome you to the arenaflex team!
**Note**
This is a part-time, temporary position starting in Mid-October for 3 months with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday and Friday 3pm-11p CST, with additional part-time overnight shifts from 11p-7am CST available for the right candidates.
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