**Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex**
At arenaflex, we're committed to delivering exceptional human services solutions that transform lives. As a leading technology producer in the human services field, we're dedicated to fostering a culture of teamwork, empowerment, and work-life balance. Our family-owned and operated business has been serving families for over 50 years, and we're now seeking a talented Customer Service Representative to join our team.
**About arenaflex**
arenaflex is a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We're a 24-hour/7-day-a-week call center facility, and our Customer Service Representatives play a vital role in supporting and developing the best systems and product lines in the industry. With a strong emphasis on innovation, we're always looking for individuals who are willing to go the Extra Mile and make a meaningful impact.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team on a work-from-home basis. As a Customer Service Representative, you'll be responsible for receiving and resolving customer inquiries via phone, email, and chat, while maintaining a high level of professionalism and courtesy. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Receive and resolve customer inquiries via phone, email, and chat in accordance with Standard Operating Procedures and contractual obligations
* Categorize all calls received in one of the categories provided
* Maintain a general understanding of policies and procedures
* Possess strong oral and written communication skills
* Knowledgeable in modern office practices, procedures, and equipment
* Exhibit excellent Interpersonal skills using tact, patience, and courtesy
* Perform other duties as assigned
**Communication Methods**
* Email
* Phone
* Chat
**Work-from-Home Opportunity**
* This is a fully virtual opportunity with virtual interviews, online self-paced training, and work at home!
* This is a permanent work-from-home position.
* The rate of pay is $14/hr and shift differential. Paid bi-weekly.
* We're looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules.
* We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us.
* Paid Time Off (PTO) accrual on your first day!
* Referral Program and internal promotion opportunities.
**Required Experience**
* High School Diploma or equivalent required
* At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
* Must be proficient in data entry skills including keyboard, mouse, and 10 keypad
* Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
* Basic knowledge of Microsoft Office
**Qualifications**
* Quiet and distraction-free place in your home to work at a desk/table.
* Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
* Smartphone with Android OS or iPhone for user authentication
* Personal headset (optional)
**Prevue Assessments**
* In order to qualify for this Virtual / Remote Work from Home position, you will need to complete 2 Prevue assessments which will be emailed to you at the completion of your application submission. If you do not receive those assessments, please reach out to Salena Kniesly at salena.kniesly@arenaflexmail.net for assistance.
**Pay Rate**
* $14/hr
**Location**
* Must reside in the United States to be considered.
**Equal Opportunity Employer**
* We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative organization that's making a difference in the lives of families across the United States.
**Apply Now**
To apply for this position, please visit our website at . We look forward to hearing from you!
Why Join arenaflex?
* Competitive pay and benefits package
* Opportunity to work from home with a flexible schedule
* Comprehensive training and development programs
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Opportunities for career growth and advancement
What We Offer
* Medical, Dental, Vision, and 401(k) benefits
* Paid Time Off (PTO) accrual on your first day
* Referral Program and internal promotion opportunities
* Comprehensive training and development programs
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
Our Culture
* Family-owned and operated business with a strong emphasis on work-life balance
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Opportunities for career growth and advancement
* Comprehensive training and development programs
Join Our Team
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative organization that's making a difference in the lives of families across the United States.
Apply for this job