**Experienced Customer Service Representative/Dispatcher – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional comfort solutions to our customers through indoor heating and air conditioning. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we've built a reputation for excellence and customer satisfaction. Our commitment to quality, innovation, and community involvement has driven our growth from a small family-owned service business to a trusted industry leader.

We're now seeking an experienced Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in delivering exceptional customer experiences, ensuring efficient service scheduling, and maintaining a positive team atmosphere.

**Job Role:**

As a Customer Service Representative/Dispatcher at arenaflex, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

* Maintaining our customer database with accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure efficient service delivery
* Collaborating with the dispatch team to ensure seamless communication and coordination
* Maintaining a positive and productive team atmosphere

**Schedule:**

Our Customer Service Representative/Dispatcher will work a flexible schedule, with the following arrangements:

* Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

**Qualifications:**

To succeed in this role, you'll need:

* Previous call center experience, with at least one year of experience in a similar role
* The ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills, with the ability to handle high call volumes
* Strong problem-solving and analytical skills, with the ability to work independently and as part of a team
* Familiarity with main cities and locations in Northern Virginia
* Accurate documentation skills, with the ability to accurately document information into our customer database (Service Titan)

**Remote Work Requirements:**

To work remotely, you'll need to provide:

* High-speed internet access
* A quiet workspace with minimal background noise

**Benefits and Culture:**

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our benefits package includes:

* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with a company match
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education opportunities, including periodic classes

**Why Join arenaflex?**

As a Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to:

* Work with a leading HVAC and Plumbing contractor in Northern Virginia
* Develop your skills and expertise in customer service and dispatching
* Collaborate with a talented and dedicated team
* Enjoy a flexible schedule and remote work options
* Participate in ongoing education and training opportunities
* Contribute to a company that values community involvement and customer satisfaction

**How to Apply:**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Apply Now:**

Don't miss this chance to join our team and contribute to our mission of delivering exceptional comfort solutions to our customers. Apply now and take the first step towards a rewarding career at arenaflex!

Apply for this job