**Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex**

At arenaflex, we're passionate about creating comfort through innovative indoor heating and air conditioning solutions. With a rich history dating back to 1979, we've grown from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. Our commitment to exceptional customer service and unparalleled expertise has earned us a reputation as a trusted partner in the industry.

We're seeking a highly skilled and motivated Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in delivering exceptional customer experiences, ensuring seamless communication between our customers and technicians, and contributing to the growth and success of arenaflex.

**Job Role:**

As a Customer Service Representative/Dispatcher at arenaflex, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

* Maintaining our customer database with accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians to ensure timely and efficient service
* Routing technicians based on location to ensure prompt and effective service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with the dispatch team to resolve customer issues and concerns
* Providing exceptional customer service, ensuring high levels of satisfaction and loyalty

**Positions Schedule:**

* Wednesday: In the Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

**Qualifications:**

* Previous call center experience (at least 1 year)
* Ability to type at a speed of approximately 70 words per minute
* Proven ability to handle high call volumes and prioritize tasks effectively
* Strong communication and interpersonal skills, with the ability to work independently and as part of a team
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)

**Remote Work Qualifications:**

* arenaflex will provide a laptop and cell phone, but candidates must provide:
+ High-speed internet access
+ A quiet workspace with minimal background noise

**Benefits and Culture:**

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. Our benefits and culture include:

* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with matching contributions
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education and professional development opportunities, including periodic classes and workshops
* Collaborative and dynamic team environment
* Recognition and rewards for outstanding performance and contributions

**Skills and Competencies:**

To succeed in this role, you'll need to possess the following skills and competencies:

* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work effectively in a fast-paced, dynamic environment
* Strong organizational and time management skills
* Proficiency in Service Titan and other customer relationship management software
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills, with a focus on delivering exceptional experiences

**Career Growth Opportunities:**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of opportunities for professional development, including:

* Training and development programs
* Mentorship and coaching
* Opportunities for advancement and promotion
* Collaborative and dynamic team environment

**Work Environment:**

Our remote work environment is designed to provide flexibility and convenience, while also ensuring that you have the resources and support you need to succeed. Our remote work setup includes:

* A laptop and cell phone provided by arenaflex
* High-speed internet access
* A quiet workspace with minimal background noise
* Regular check-ins and communication with your team and manager

**Compensation and Perks:**

We offer a competitive compensation package, including:

* Salary:
* Benefits:
* Perks:

**How to Apply:**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Don't miss this opportunity to join a dynamic and growing company that's committed to making a difference in the lives of our customers. Apply now to become a part of the arenaflex team!

Apply for this job