**Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex**
**Job Summary:**
Join arenaflex, a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, as a Customer Service Representative/Dispatcher. As a key member of our dispatch team, you will be responsible for handling inbound phone calls, scheduling service and maintenance for our Residential Department, and maintaining a positive team atmosphere. With a unique blend of remote work flexibility and a dynamic team environment, this role offers the perfect balance for those seeking a challenging and rewarding career in customer service.
**About arenaflex:**
arenaflex has been creating comfort through indoor heating and air conditioning since 1979. Our commitment to exceptional service and quality has helped us grow from a small family-owned service business to a leading contractor in the region. We remain dedicated to our values of integrity, teamwork, and customer satisfaction, and we're looking for like-minded individuals to join our team.
**Job Role:**
As a Customer Service Representative/Dispatcher at arenaflex, you will be responsible for:
* Handling inbound phone calls for scheduling service and maintenance for our Residential Department
* Maintaining our customer database, ensuring accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure efficient service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with the dispatch team to resolve customer issues and concerns
* Providing exceptional customer service, ensuring high levels of satisfaction and loyalty
**Positions Schedule:**
* Wednesday: In-person work at our Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)
**Qualifications:**
* Previous call center experience (at least 1 year)
* Ability to type at a speed of approximately 70 words per minute
* Ability to handle high call volumes and maintain a positive attitude under pressure
* Ability to work independently as well as within a team environment
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
**Remote Work Qualifications:**
* arenaflex will provide a laptop and cell phone
* Candidates must provide:
+ High-speed internet
+ A quiet workspace with minimal background noise
**Benefits and Culture:**
* Comprehensive medical, dental, vision, STD, LTD, and life insurance plans
* 401(k) retirement plan with company match
* 7 paid holidays per year
* Paid vacation and personal days
* Opportunities for continued education and professional growth through periodic classes
**Why Join arenaflex?**
* Be part of a dynamic and growing company that values customer satisfaction and employee well-being
* Enjoy a unique blend of remote work flexibility and a collaborative team environment
* Develop your skills and expertise in customer service and dispatch operations
* Take advantage of comprehensive benefits and career growth opportunities
* Contribute to the success of a leading Northern Virginia residential and commercial HVAC and Plumbing contractor
**How to Apply:**
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join arenaflex as a Customer Service Representative/Dispatcher. Don't miss out on this exciting chance to be part of a dynamic team and grow your career in a supportive and inclusive environment.
**Apply Now:**
We look forward to hearing from you!
Apply for this job