**Experienced Customer Service Representative/Social Worker – In-Home Supportive Services (IHSS) Navigator**

At arenaflex, we're dedicated to providing top-notch support to individuals in need, and we're seeking a compassionate and skilled Customer Service Representative/Social Worker to join our team. As an IHSS Navigator, you'll play a vital role in ensuring the well-being and independence of our clients, often in emergency situations or requiring guidance on navigating public assistance programs.

**About arenaflex**

arenaflex is a leading provider of innovative solutions for individuals and families in need. With a strong commitment to excellence and a passion for making a difference, we strive to create a positive impact in our communities. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional support and services that empower individuals to thrive.

**Job Summary**

We're seeking an experienced Customer Service Representative/Social Worker to join our team in Pasadena, CA. As an IHSS Navigator, you'll work closely with high-needs IHSS recipients, providing guidance, support, and advocacy to help them navigate the complexities of public assistance programs. This is a full-time, 6-month contract position with a competitive hourly rate of $25-27 per hour.

**Key Responsibilities**

* Work with high-needs IHSS recipients, often in emergency situations or requiring guidance on navigating public assistance programs such as IHSS and Medi-Cal
* Handle inbound calls and correspondence, providing accurate and timely responses to customer inquiries
* Collaborate with various staff members to ensure seamless operations and maintain records and proper documentation
* Perform light administrative tasks such as filing, photocopying, and envelope packing
* Handle email and phone inquiries in a professional and courteous manner
* Enter accurate information into the database
* Work closely with clients to understand their needs and provide personalized support and guidance

**Essential Qualifications**

* Recent graduate with a Bachelor's degree in Social Work or a related field, such as Psychology, Sociology, or Counseling
* 1-3 years' experience in social work or homecare administration
* Previous Call Center or Customer Service experience
* Microsoft Office proficient
* 40 wpm typing speed
* Ability to pass a background screen after acceptance of job offer

**Preferred Qualifications**

* Experience working with high-needs populations, including those with disabilities or chronic illnesses
* Knowledge of public assistance programs, including IHSS and Medi-Cal
* Bilingual or multilingual skills
* Experience working in a fast-paced, dynamic environment

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong problem-solving and critical thinking skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft Office, including Word, Excel, and Outlook
* Strong organizational and time management skills
* Ability to work in a fast-paced, dynamic environment

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative/Social Worker, you'll have access to:

* Ongoing training and professional development opportunities
* Mentorship and coaching from experienced professionals
* Opportunities for advancement and career growth
* A dynamic and supportive work environment

**Work Environment and Company Culture**

Our office is located in Pasadena, CA, and we offer a comfortable and welcoming work environment. As a member of our team, you'll enjoy:

* A collaborative and supportive work environment
* Flexible scheduling and work-life balance
* Opportunities for professional growth and development
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays

**Compensation, Perks, and Benefits**

We offer a competitive hourly rate of $25-27 per hour, as well as a comprehensive benefits package, including:

* Medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible scheduling and work-life balance
* Opportunities for professional growth and development

**What's Next?**

If you're passionate about making a difference in the lives of others and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. Our recruitment team will review your application and contact you to discuss next steps.

**How to Apply**

To apply for this position, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Apply Now!

Apply for this job