**Experienced Customer Service & Sales Representative – Industrial Supply Industry**

At arenaflex, we're a family-owned, third-generation industrial supply company founded in 1976, dedicated to providing top-notch products and services to our valued clients. We're seeking an exceptional Customer Service & Sales Representative to join our team and help us maintain our reputation for exceptional customer satisfaction!

**Job Summary:**

As a Customer Service & Sales Representative at arenaflex, you'll play a vital role in ensuring our customers receive the best possible experience. You'll be responsible for managing high-volume calls and emails, processing orders, and providing quotes to customers. If you're a highly organized, detail-oriented, and friendly individual with excellent communication skills, we want to hear from you!

**Key Responsibilities:**

* Manage and assign emails to ensure timely responses to customer inquiries
* Process invoices from suppliers and deliver customer invoices in a timely manner
* Receive payments from customers and run credit card transactions with accuracy
* Enter tracking numbers into arenaflex's Enterprise Resource Planning (ERP) system and eCommerce websites
* Manage high-volume phone calls from customers and vendors, providing exceptional customer service and resolving issues efficiently
* Provide verbal and email quotes to customers, ensuring accurate and timely responses
* Communicate with vendors to confirm price and availability of products
* Process orders with vendors and confirm order acknowledgments to ensure seamless delivery
* Keep track of backorders and follow up with vendors and customers to provide accurate ship dates
* Prepare and reconcile monthly payments to vendors, ensuring accurate financial records
* Keep track of past-due invoices and follow up with customers to resolve outstanding balances

**Essential Qualifications:**

* 3+ years of experience in e-commerce, customer support, and sales
* Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors
* Highly detail-oriented and organized, with the ability to manage multiple tasks and deadlines
* Friendly and patient demeanor, with the ability to work in a fast-paced environment
* Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

**Preferred Qualifications:**

* Experience working in the industrial supply industry
* Knowledge of arenaflex's products and services
* Certification in customer service or sales

**Skills and Competencies:**

* Excellent communication and interpersonal skills
* Ability to work in a team environment and collaborate with colleagues
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
* Proficient in using technology to manage tasks and communicate with customers and vendors
* Strong organizational and time management skills

**Career Growth Opportunities and Learning Benefits:**

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Access to industry-leading products and services

**Work Environment and Company Culture:**

* arenaflex is a family-owned company with a strong commitment to customer satisfaction and employee well-being
* We offer a dynamic and supportive work environment, with a focus on teamwork and collaboration
* Flexible work arrangements, including remote work options
* Opportunities for professional development and growth

**Compensation, Perks, and Benefits:**

* Competitive hourly rate: $22 - $24 per hour
* Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
* Annual raises and bonuses
* Paid lunch and flexible work arrangements
* Equipment provided to support your work

**How to Apply:**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and help us continue to provide top-notch products and services to our valued clients.

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