**Experienced Customer Service Specialist - Extended Hours (Work from Home Flexibility) with arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Specialist - Extended Hours, you'll play a vital role in providing enthusiastic, professional-quality service to customers and arenaflex personnel, both internally and externally, through traditional and digital channels. If you're passionate about delivering outstanding customer service, have a strong work ethic, and thrive in a remote work environment, we encourage you to apply for this exciting opportunity.

**About arenaflex**

arenaflex is a leading financial institution dedicated to providing innovative banking solutions to our clients. Our mission is to empower individuals and businesses to achieve their financial goals through exceptional service, cutting-edge technology, and a commitment to excellence. As a remote worker with arenaflex, you'll be part of a dynamic team that values flexibility, collaboration, and continuous learning.

**Key Responsibilities**

As a Customer Service Specialist - Extended Hours, your primary responsibilities will include:

* Efficiently serving the needs of internal and external customers through inbound telephone calls, email, and online chat support
* Responding to customer inquiries and problems concerning their accounts, gathering necessary information to document and resolve customer issues
* Maintaining accurate records of customer interactions, including telephone call statistics and account information
* Adhering to the highest standards of customer confidentiality and data security in a remote work environment
* Processing telephone transfers, loan payments, and stop payments requests made by phone
* Monitoring and responding to online chats from our website
* Maintaining and applying knowledge of regulations governing transactions in relation to banking services, including demand deposits and savings accounts
* Resetting electronic banking PINS, duplicating statements requests, and answering debit card inquiries
* Assisting customers with Internet Banking and Bill Pay, including resetting passcodes, assisting with log-in, and guiding through the Internet Banking website
* Providing video Teller assistance for ITMs
* Identifying sales referral opportunities and making appropriate referrals and participating in sales campaigns as identified

**Additional Responsibilities**

As a remote worker with arenaflex, you'll also be responsible for:

* Maintaining accurate department records
* Staying up-to-date on all bank products and services
* Cross-selling to existing and prospective customers
* Participating in sales campaigns and identifying sales referral opportunities
* Performing any other duties assigned by your supervisor

**Job Qualifications**

To be successful in this role, you'll need to possess:

* High school graduate or equivalent
* Extensive knowledge of deposits, loans, and banking products and services with a minimum of two years customer service experience or related experience
* Financial Call Center experience preferred but not required
* Ability to work independently and as part of a remote team
* Ability to perform repetitive tasks and multitask
* Ability to work from home in a remote position
* Ability to sit for extended periods of time
* Ability to travel to the office for periodic meetings and training
* Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.)
* Attention to detail
* Relationship builder
* Flexible and dependable
* Good communication skills, both verbal and written
* Demonstrates proficiency and commitment to excellence in performance of duties

**Standards of Performance**

As a remote worker with arenaflex, you'll be expected to:

* Report to work in a timely manner using secure remote connection
* Complete work accurately and efficiently
* Avoid distractions and use the right technology and follow the "Work from Home" guidelines
* Maintain a positive work environment with coworkers and customers
* Conduct customer relations in a manner that will enhance the overall marketing effort of arenaflex
* Provide courteous and professional service to all customers
* Meet technical requirements, including internet speed test (10 Mbps download/5 Mbps upload, with a latency of 50ms or less)

**Remote Worker Agreement**

As a remote worker with arenaflex, you'll be required to sign a Remote Worker Agreement, which outlines the terms and conditions of your remote work arrangement. This agreement includes:

* Employment at will: Both parties understand that the employment of the Remote Worker is on an "at-will" basis, which means that either party may terminate employment at any time, for any reason whatsoever, with or without cause, except as prohibited by applicable federal or state law.
* Termination of Remote Worker Agreement: Either party may terminate the Remote Worker Agreement, with or without cause, upon reasonable notice to the other party.
* Job Performance/Impact: This agreement is subject to, but not limited to, the employee satisfying the following conditions on a continuing basis:
+ The employee shall perform all job duties at a satisfactory performance level
+ The employee's work schedule does not interfere with normal interactions with his/her supervisor, co-workers, or customers
+ The employee's work schedule does not adversely affect the ability of other company employees to perform their jobs
* Work hours: Remote work hours will be defined by bank management and should not be changed unless approved by bank management.
* Workspace: Employee agrees to designate a workspace within their remote work location for placement and installation of equipment to be used while working remotely.
* Virtual Meetings/Call: When an Employee can be seen or heard during a virtual meeting/call, he or she will adhere to the following:
+ Avoid background noise
+ Avoid eating, smoking, or vaping
+ Keep yourself muted during video or audio conferencing unless you are speaking
+ Follow the bank's "Personal Appearance Dress Code"
+ Give your full attention to the meeting or customer as if you were face to face

**Why Join arenaflex?**

As a remote worker with arenaflex, you'll enjoy:

* Flexible work arrangements that allow you to balance your work and personal life
* Opportunities for career growth and professional development
* A dynamic and supportive team environment
* Competitive compensation and benefits package
* State-of-the-art technology and equipment
* Recognition and rewards for outstanding performance

**How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

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