**Experienced Customer Service Supervisor – Retail Operations and Leadership Development at arenaflex**

**Job Summary:**

Join arenaflex, a leading retail organization, as a Customer Service Supervisor in our Main Store location at Fort Drum, NY. As a key member of our team, you will be responsible for overseeing associates in delivering exceptional customer experiences, driving sales growth, and maintaining a positive work environment. If you have a passion for leadership, customer service, and retail operations, we encourage you to apply for this exciting opportunity.

**About arenaflex:**

arenaflex is a dynamic and customer-focused organization that operates a range of retail stores across the United States. Our mission is to provide an exceptional shopping experience for our customers, while also fostering a positive and inclusive work environment for our employees. As a Customer Service Supervisor, you will play a critical role in achieving our goals and contributing to the success of our team.

**Key Responsibilities:**

* Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s)
* Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and arenaflex brand loyalty
* Ensures a high level of customer satisfaction through excellent service, including greeting each customer, assessing their needs, and providing resolution
* Leads associates utilizing effective communications skills, trains, and coaches them to ensure they are well-equipped to provide a personalized shopping experience
* Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s)
* Trains/coaches associates on merchandise presentation standards, including arranging space on sales floor, setting up promotional fixtures, and displaying promotional merchandise
* Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses
* Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory
* Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist
* Provides effective feedback on adherence to established performance standards and recommends development opportunities

**Essential Qualifications:**

* Completion of high school or the equivalent
* Retail experience
* Demonstrated willingness and potential for additional responsibility
* Ability to work a varied schedule, including weekends and holidays, between the hours of 0945-1915
* Availability to work an average of 34 hours per week, with weekends required

**Preferred Qualifications:**

* Previous supervisory experience in a retail environment
* Strong leadership and communication skills
* Ability to work effectively in a fast-paced environment
* Knowledge of retail operations, including sales, customer service, and inventory management

**Skills and Competencies:**

* Excellent customer service and communication skills
* Strong leadership and coaching abilities
* Ability to work effectively in a team environment
* Strong problem-solving and conflict resolution skills
* Ability to maintain a high level of productivity and efficiency in a fast-paced environment
* Strong analytical and problem-solving skills

**Career Growth Opportunities and Learning Benefits:**

* arenaflex offers a range of career growth opportunities, including promotions to senior leadership positions and specialized training programs
* Our comprehensive training program provides employees with the skills and knowledge needed to succeed in their roles
* arenaflex is committed to the development of our employees and offers a range of learning and development opportunities, including training programs, workshops, and conferences

**Work Environment and Company Culture:**

* arenaflex is a dynamic and customer-focused organization that operates a range of retail stores across the United States
* Our mission is to provide an exceptional shopping experience for our customers, while also fostering a positive and inclusive work environment for our employees
* We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees

**Compensation, Perks, and Benefits:**

* Competitive salary of $18.61 per hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and advancement
* Discounts on arenaflex products and services

**How to Apply:**

If you are a motivated and customer-focused individual with a passion for leadership and retail operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

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