**Experienced Customer Service Support Representative - Client Billing (Remote)**
Join arenaflex, a leading healthcare company, and make a difference in the lives of our clients and patients. As a Customer Service Support Representative, you will play a critical role in ensuring that our clients receive world-class service and support. If you are passionate about delivering exceptional customer experiences and have a strong desire to work in a dynamic and innovative company, we want to hear from you!
**About arenaflex**
arenaflex is a global healthcare company that is committed to improving health and improving lives. We are a leader in the healthcare industry, with a strong reputation for delivering high-quality services and products. Our team is passionate about making a difference in the lives of our clients and patients, and we are looking for talented individuals like you to join our team.
**Job Summary**
This is a remote opportunity to join our team as a Customer Service Support Representative, working with physician offices, hospital laboratories, patients, and internal customers to address their needs accurately and efficiently. You will provide product education, handle a wide variety of questions, and ensure a world-class customer experience. As a Customer Service Support Representative, you will be the face of arenaflex, and you will be responsible for delivering exceptional customer service to our clients.
**Responsibilities**
As a Customer Service Support Representative, you will be responsible for the following:
* Follow approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims.
* Continuously evaluate current policies and SOPs, and provide recommendations for process improvements.
* Handle sensitive information in a confidential manner.
* Read and understand explanations of benefits or correspondence.
* Document all activity made to a claim.
* Communicate effectively via telephone with physicians, insurance companies, and patients.
* Utilize tools to verify eligibility, claim status, and/or obtain better billing information.
**Requirements**
To be successful in this role, you will need to have the following:
* High School Diploma or equivalent required.
* Remote work setup requirements:
+ Dedicated work-from-home space.
+ Ability to manage time and tasks independently while maintaining productivity.
* Previous medical and/or call center experience a plus.
* Technical Requirements:
+ Internet download speed of at least 50 megabytes per second.
+ No satellite internet.
+ Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port).
**What We Offer**
As a Customer Service Support Representative at arenaflex, you will receive the following benefits:
* Competitive salary: $15.25 - $21.00 per hour or state/local minimum wage, if higher.
* Generous paid time off.
* Medical, Vision, and Dental Insurance Options.
* Flexible Spending Accounts.
* 401k and Employee Stock Purchase plans.
* No charge lab testing.
* Fitness reimbursement program.
* Comprehensive benefits package for eligible employees.
**Why Join arenaflex?**
At arenaflex, we are committed to improving health and improving lives. We value diversity, inclusion, and employee engagement. As an Equal Opportunity Employer, we strive to create a workplace that is free from harassment and discrimination. We offer a dynamic and innovative work environment, with opportunities for career growth and development.
**How to Apply**
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application today. We encourage all qualified candidates to apply.
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