**Experienced Customer Service Support Specialist - Verification Associate - Invoices and Client Operations at Blithequark**

Join the Team: Verification Associate at Blithequark

Blithequark is a dynamic and innovative company that values customer satisfaction and operational excellence. We are seeking an experienced Customer Service Support Specialist - Verification Associate to join our team. As a Verification Associate, you will play a critical role in ensuring the accuracy and quality of invoices and supporting documentation, while providing exceptional customer service and administrative support.

About the Role

As a Verification Associate at Blithequark, you will be responsible for making outbound inquiries against incoming batches of invoices and supporting documentation to ensure they meet client operating standards. You will work closely with the operations team and Verification Team Lead to coordinate work and ensure that invoices are true and correct. Your day-to-day tasks will include:

• Verifying invoices via phone calls to debtors and via website look up where appropriate
• Ensuring administrative tasks regarding data processing are done accurately and consistently with operations procedures
• Identifying and noting any issues with new debtors, errors, missing documentation, debtors over credit limit, and other issues relating to 'paper' collateral
• Actioning and notifying the Verifications Team Leader of any policy exceptions and material issues identified
• Ensuring that best practices are shared and implemented within the team

Key Responsibilities

As a Verification Associate at Blithequark, your key responsibilities will include:

• Invoice Verification: Verify invoices via phone calls to debtors and via website look up where appropriate to ensure they meet client operating standards
• Data Processing: Ensure administrative tasks regarding data processing are done accurately and consistently with operations procedures
• Issue Identification: Identify and note any issues with new debtors, errors, missing documentation, debtors over credit limit, and other issues relating to 'paper' collateral
• Policy Exceptions: Action and notify the Verifications Team Leader of any policy exceptions and material issues identified
• Best Practices: Ensure that best practices are shared and implemented within the team

Requirements and Qualifications

To be successful as a Verification Associate at Blithequark, you will need:

• Strong Data Processing Skills: Experience with data processing and accuracy
• Excellent Communication Skills: Strong communication skills, both written and verbal
• Attention to Detail: High level of attention to detail and ability to work accurately in a fast-paced environment
• Understanding of Transportation Documentation: Familiarity with transportation documentation and procedures
• Commitment to Customer Service: Strong commitment to customer service and providing exceptional support
• Organizational Skills: Essential organizational skills and ability to prioritize tasks effectively
• Self-Starter: Ability to work independently and as part of a team in a fast-moving environment

What We Offer

At Blithequark, we offer a comprehensive and market-competitive benefits package, including:

• Health, dental, and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance