**Experienced Customer Service/Chat Agent – Remote Opportunity with arenaflex**

**Join arenaflex, a leading global enrollment distribution center chain, in an exciting Remote opportunity with an immediate start. As a Customer Service/Chat Agent, you will be the face of arenaflex, providing exceptional customer experiences and promoting our brand values in a friendly and productive manner.**

**About arenaflex**

arenaflex is a multinational corporation that operates a chain of membership-based warehouses, offering a wide range of products and services to its members. With a strong commitment to customer satisfaction and employee development, arenaflex has become a leader in the retail industry. Our company culture values diversity, equity, and inclusion, and we strive to create a welcoming and supportive work environment for all employees.

**Job Summary**

We are seeking a skilled and experienced Customer Service/Chat Agent to join our team at arenaflex's Oklahoma office. As a Customer Service/Chat Agent, you will be responsible for answering calls and responding to part-facing visits, providing information about Costco.com, researching web-based issues, and assisting with site navigation. You will also use critical thinking and problem-solving skills to resolve complex issues and promote arenaflex's products and services in a friendly and productive manner.

**Key Responsibilities**

* Answer a high volume of incoming calls and part-facing visits in a timely and professional manner
* Determine customer needs and provide proper solutions, including answering general Costco.com/product questions and investigating complex issues related to online orders, tracking, and deliveries
* Consider and offer rewards as necessary
* Work as the contact between Costco.com customers, merchants, purchasing and activities staff
* Utilize multiple computer programs simultaneously on various screens while on the phone or answering visits
* Utilize critical thinking and decisive reasoning skills to determine request/item/conveyance issues
* Provide exceptional customer service and promote arenaflex's products and services in a friendly and productive manner

**Essential Qualifications**

* Secondary School Diploma or GED equivalent
* Internet Business Customer Service Specialist Certificate after completion of a 14-day training program
* Past customer service experience preferred
* Strong communication and interpersonal skills
* Proficient business writing and typing skills (minimum typing speed of 30 wpm)
* Ability to work an adaptable schedule, including weekends and split days off

**Preferred Qualifications**

* Solid foundation in customer service, including excellent relational skills, brief friendly assistance, and phenomenal closing
* Ability to adjust and function well under pressure in a fast-paced environment
* Ability to take ownership and tackle issues
* Ability to exhibit learning and thinking skills
* Strong time management skills
* Bilingual skills an asset

**arenaflex's Commitment to Diversity and Inclusion**

arenaflex is an equal opportunity employer and values diversity, equity, and inclusion. We strive to create a welcoming and supportive work environment for all employees, regardless of their background, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**Benefits and Perks**

* Competitive salary of $25/hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and professional development
* A dynamic and supportive work environment

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Apply Now!**

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