**Experienced Customer Success Consultant – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a leading business-to-business organization, we're committed to understanding our customers' unique needs and providing innovative solutions that meet their evolving requirements. Our world-class sales and sales support teams work tirelessly to ensure that our customers receive the best possible service, and we're always looking for talented individuals to join our team.

**About arenaflex**

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We believe that our people are our greatest asset, and we're committed to creating a work environment that fosters growth, learning, and innovation. Our company culture is built on a foundation of trust, respect, and open communication, and we're proud to offer a range of benefits and perks that support our employees' physical and mental well-being.

**Job Summary**

We're seeking an experienced Customer Success Consultant to join our remote team. As a key member of our customer success team, you'll be responsible for resolving customer inquiries related to service and non-selling issues, onboarding new customers, and implementing process improvements to drive business growth and customer satisfaction. If you're a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

**Key Responsibilities**

* Resolve customer inquiries related to service and non-selling issues to ensure successful resolution and good customer experience, enabling Account Managers (AM) and Account Executives (AE) to spend more time on selling.
* On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
* Determine the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
* Assist in facilitating installations, relevant communications with updates to customers and account managers/executives.
* Record and report on issues resolved, responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager.
* Educate end-users to leverage self-service options and/or customer service when feasible.
* Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products.

**Essential Qualifications**

* High School Diploma or GED
* 2+ years of business experience
* 6+ months experience using Microsoft Office
* Strong business acumen and ability to interface at customer's Manager, Director, or VP levels
* Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues, and run a full circle solution for internal and external customers
* Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products

**Preferred Qualifications**

* Bachelor's degree
* Experience in a customer-facing role, preferably in a business-to-business environment
* Knowledge of Salesforce and other CRM systems
* Experience with process improvement and change management

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work independently with minimal daily supervision
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills and a passion for delivering exceptional customer experiences

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to supporting our employees' career growth and development. We offer a range of training and development programs, including:

* On-the-job training and mentorship
* Professional development opportunities, including conferences and workshops
* Access to online learning platforms and resources
* Opportunities for career advancement and promotion

**Work Environment and Company Culture**

arenaflex is a remote-friendly organization that values flexibility and work-life balance. We offer a range of benefits and perks, including:

* Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
* Online and retail discounts
* Company match 401(k)
* Physical and mental health wellness programs
* Inclusive culture with associate-led Business Resource Groups

**Compensation and Benefits**

We offer a competitive salary and benefits package, including:

* Salary range: $60,000 - $80,000 per year
* Bonus structure: eligible for annual bonus based on performance
* Benefits: comprehensive health, dental, and vision insurance, 401(k) matching, and more

**How to Apply**

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to . We can't wait to hear from you!

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