**Experienced Customer Success Consultant - Training Specialist WA**
At arenaflex, we're on a mission to empower our customers to achieve their goals and advance the rule of law. As a Customer Success Consultant - Training Specialist WA, you'll play a critical role in delivering exceptional training experiences and driving customer success. If you're passionate about customer success, training, and the Australian legal landscape, we want to hear from you!
**About arenaflex**
arenaflex is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law. With a strong presence in Australia, we're committed to delivering exceptional customer experiences and driving innovation in the legal industry.
**About the Role**
As a Customer Success Consultant - Training Specialist WA, you'll be responsible for delivering high-quality training experiences to our customers, including corporate, law firms, barristers, and government departments. Your role will involve:
* Delivering a minimum of 40 training hours per month and maintaining accurate records
* Planning learning activities to cover the client base and minimize cancellations
* Identifying opportunities for new sales to fulfill client needs
* Enhancing clients' knowledge of our products and driving usage
* Building effective relationships with individual users and key stakeholders
* Defining client learning needs and planning and implementing effective training solutions
**Responsibilities**
* Deliver training sessions to customers, including corporate, law firms, barristers, and government departments
* Develop and maintain training materials, including presentations, handouts, and online resources
* Plan and deliver training programs to meet customer needs and objectives
* Identify opportunities for new sales and work with sales teams to fulfill client needs
* Build and maintain relationships with customers, including individual users and key stakeholders
* Collaborate with cross-functional teams, including sales, marketing, and product development
* Stay up-to-date with industry trends and developments, and apply this knowledge to improve training programs and customer experiences
**Requirements**
* Law degree or possess a good understanding of the Australian legal landscape
* Experience in customer success or customer relationship management, preferably within the legal industry
* Experience in training delivery and using platforms like eLearning
* Strong communication and presentation skills
* Ability to identify opportunities and build relationships with customers and stakeholders
* Understanding of Boolean and free text search principles
* Authorization to legally work in Australia
* Ability to liaise with a range of management and staff levels, particularly with sales departments
**Preferred Qualifications**
* Experience working with arenaflex products and services
* Knowledge of the Australian legal industry and market trends
* Experience in sales and business development
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
**Skills and Competencies**
* Strong communication and presentation skills
* Ability to build relationships with customers and stakeholders
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
* Strong knowledge of the Australian legal landscape and industry trends
* Experience in training delivery and using platforms like eLearning
* Strong understanding of customer success principles and practices
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Consultant - Training Specialist WA, you'll have opportunities to:
* Develop your skills and knowledge in customer success, training, and the Australian legal landscape
* Work with a talented team of professionals who are passionate about customer success and training
* Collaborate with cross-functional teams to drive innovation and improve customer experiences
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your career
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative organization that values diversity, inclusion, and employee well-being. We offer a range of benefits and perks, including:
* Flexible working arrangements and hybrid working options
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Access to training and development programs
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Base salary: $80,000 - $100,000 per annum
* Superannuation: 9.5% employer contribution
* Annual leave: 4 weeks per annum
* Sick leave: 10 days per annum
* Public holidays: 10 days per annum
* Flexible working arrangements and hybrid working options
* Access to training and development programs
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about customer success, training, and the Australian legal landscape, we want to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We're committed to diversity, inclusion, and employee well-being. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees.
**USA Job Seekers**
arenaflex is an equal opportunity employer. We're committed to diversity, inclusion, and employee well-being. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees. If you're a job seeker in the USA, please visit our website for more information on our equal employment opportunity policies and procedures.
**Thank You for Your Interest**
We're excited to hear from you! Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you soon!
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