**Experienced Customer Success Representative (Part-Time, Remote) – Scaling arenaflex's Customer Experience**
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Success Representative, you'll play a vital role in helping us achieve this goal by delivering exceptional customer experiences that drive loyalty and growth. If you're passionate about data-driven decision making, customer-centricity, and taking ownership of your work, we want to hear from you!
**About arenaflex**
arenaflex is a cutting-edge company that's disrupting the status quo in the industry. We're a team of innovators, thinkers, and doers who are passionate about making a difference. Our culture is built on a foundation of trust, empathy, and collaboration, and we're committed to creating a workplace that's inclusive, supportive, and empowering.
**The Role**
As a Customer Success Representative, you'll be the operational eyes and ears of arenaflex, responsible for ensuring that our customers receive the best possible experience. This is a part-time, remote role that requires a high level of accountability, flexibility, and technical expertise. You'll work independently, sometimes with minimal oversight, to monitor real-time metrics, respond to customer inquiries, and resolve issues in a timely and professional manner.
**Day-to-Day Responsibilities**
* Monitor real-time metrics to maintain healthy call center production and proactively address signs of poor health
* Respond to customer inquiries and service requests in a professional and courteous manner
* Communicate with arenaflex Operations and Product departments, and BPO leads to resolve issues related to the ordering platform or agent staffing
* Support the onboarding of new customers by creating accounts in arenaflex's database, verifying telephony setup, and answering questions
* Help maintain arenaflex's knowledge base for customers and assist in the creation of new SOPs
* Track and document all happenings in HubSpot, follow up on open tickets from earlier in the day/week
* Contact Restaurant partner locations as needed to facilitate order recovery
**What's in it for YOU**
* Flexible, part-time hours with hourly pay
* Generous stock option plan
* Unlimited PTO
* 100% remote work
* Opportunity to "wear lots of hats" and accelerate your career
* Ownership, responsibility, and empowerment in what you do
* Incredible teammates and a caring workplace culture
**What sets you up for success**
* 3+ years of experience in a data-heavy, technical-product-focused customer support/success role
* Flexible/open availability
* Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency
* Accountable & Independent: you're self-directed and take pride in your work
* Tech savvy: you're computer-savvy, with CRM/ticketing system experience preferred but not required
**Why arenaflex?**
* We're a company that's passionate about making a difference in the industry
* We offer a flexible, remote work environment that allows you to work from anywhere
* We're committed to creating a workplace that's inclusive, supportive, and empowering
* We offer a generous stock option plan and unlimited PTO
* We're a team of innovators, thinkers, and doers who are passionate about customer-centricity and data-driven decision making
**How to Apply**
If you're passionate about delivering exceptional customer experiences and taking ownership of your work, we want to hear from you! Apply now to join our team as a Customer Success Representative and be a part of arenaflex's mission to revolutionize the way businesses interact with their customers.
Apply Now!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees.
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