**Experienced Customer Support Agent – Remote Financial Services Position**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a dynamic and growing financial services company, we're actively seeking a highly skilled and motivated Customer Support Agent to join our remote team. If you're passionate about providing top-notch customer service and have a strong background in the financial services industry, we encourage you to apply for this exciting opportunity.

**Job Details:**

* **Contract to hire**
* **Hours:** 10:00am – 6:30pm EST
* **Remote:** Equipment provided
* **Benefits:** Included

**About arenaflex:**

arenaflex is a leading provider of innovative financial services solutions, with over 60 years of experience in the industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for individuals and businesses alike. As a remote Customer Support Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional service and support to our clients.

**A Day in the Role:**

As a Customer Support Agent, you'll be responsible for providing timely, accurate, and customer-focused claim information to callers. Your primary goal will be to deliver a superior level of customer service, while also meeting strict attendance expectations and call metrics. Here are some key responsibilities you'll be expected to perform:

* **Provide claim information:** Answer calls from external and internal clients, providing accurate and timely information about disability and/or life and/or leave claims.
* **Solicit information:** Gather necessary information from callers to document new claim submissions, ongoing claims, and other applicable situations.
* **Record summaries:** Enter information into our claim system with a high level of accuracy and detail, ensuring that summaries are easily understood by users.
* **Issue claim acknowledgement correspondence:** Process incoming documents with high coding integrity and distribute them immediately.
* **Meet operational standards:** Remain fully compliant with operational standards and meet or exceed call center operational metrics.
* **Maintain customer relationships:** Provide genuine caring and empathetic customer service throughout all interactions, taking appropriate actions to earn the caller's trust and anticipate their needs.

**Essential Qualifications:**

* **Customer service experience:** A minimum of 2-3 years of customer service experience in a financial services industry is desired.
* **Call center experience:** Experience working in a call center environment, utilizing telephony-related production tools.
* **Data entry skills:** Ability to enter information into our claim system quickly and accurately while on the phone with a customer.
* **Multi-tasking:** Ability to multi-task, handling multiple calls and tasks simultaneously.
* **Computer skills:** Proficiency in using a computer and navigating our claim system.

**Preferred Qualifications:**

* **Bachelor's degree:** A Bachelor's degree in a related field may be considered in lieu of customer service experience.
* **Type 7,000+ KPH:** Ability to type at a speed of 7,000+ KPH.
* **Strong communication skills:** Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.

**Skills and Competencies:**

* **Customer service skills:** Strong customer service skills, with the ability to provide timely, accurate, and customer-focused claim information.
* **Communication skills:** Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
* **Problem-solving skills:** Ability to analyze problems and provide solutions in a timely and effective manner.
* **Time management skills:** Ability to manage time effectively, meeting strict attendance expectations and call metrics.

**Career Growth Opportunities and Learning Benefits:**

As a remote Customer Support Agent at arenaflex, you'll have the opportunity to develop your skills and advance your career in a dynamic and growing financial services company. We offer a range of training and development programs to help you succeed, including:

* **On-the-job training:** Comprehensive on-the-job training to ensure you have the skills and knowledge needed to excel in your role.
* **Mentorship:** Access to experienced mentors who can provide guidance and support as you navigate your role.
* **Professional development:** Opportunities for professional development and advancement within the company.

**Work Environment and Company Culture:**

As a remote Customer Support Agent, you'll work in a dynamic and supportive team environment that's dedicated to delivering exceptional customer service. Our company culture is built on a foundation of:

* **Collaboration:** We work together as a team to achieve our goals and deliver exceptional customer service.
* **Innovation:** We're committed to innovation and continuous improvement, always looking for ways to improve our processes and services.
* **Customer focus:** We're passionate about delivering exceptional customer service and exceeding our clients' expectations.

**Compensation, Perks, and Benefits:**

As a remote Customer Support Agent at arenaflex, you'll receive a competitive salary and benefits package, including:

* **Salary:** A competitive salary based on your experience and qualifications.
* **Benefits:** A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
* **Perks:** Access to a range of perks and discounts, including gym memberships, meal delivery services, and more.

**How to Apply:**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Equal Opportunity Employer:**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity.

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