**Experienced Customer Support Agent – Remote Opportunity with arenaflex**
**Job Summary:**
Join arenaflex, a dynamic and innovative financial services company, as a Customer Support Agent in a remote setting. As a key member of our team, you will provide exceptional customer service, resolve claims, and work collaboratively with our team to deliver outstanding results. If you have a passion for helping others, a strong customer service background, and excellent communication skills, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading financial services company with over 60 years of experience in the industry. We are committed to providing innovative solutions, exceptional customer service, and a collaborative work environment. Our team of experts is dedicated to helping individuals and businesses achieve their financial goals. As a remote Customer Support Agent, you will be part of a dynamic team that is passionate about delivering outstanding results and making a positive impact on our customers' lives.
**Job Details:**
* **Contract to Hire:** This is a contract-to-hire opportunity, with the possibility of converting to a permanent position.
* **Hours:** 10:00am – 6:30pm EST, Monday to Friday
* **Remote:** Work from the comfort of your own home, with equipment provided by arenaflex.
* **Benefits:** Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
**Qualifications:**
* **Customer Service Experience:** A minimum of 2-3 years of customer service experience in a financial services industry is desired. Alternatively, candidates with a Bachelor's degree and relevant experience may be considered.
* **Call Center Experience:** Experience working in a call center environment, utilizing telephony-related production tools, is essential.
* **Data Entry:** Ability to enter information into the system quickly and accurately while on the phone with customers.
* **Multi-Tasking:** Ability to multitask, working on a computer and on the phones all day, with scheduled lunch breaks.
* **Type Speed:** Type 7,000+ KPH.
* **Attendance:** Meet strict attendance expectations and call metrics.
**A Day in the Role:**
As a Customer Support Agent, you will be responsible for:
* Providing timely, accurate, and customer-focused claim information to callers.
* Soliciting information needed to perfect the claim, consistently delivering a superior level of customer service.
* Documenting the claim system, working with the STD, SDI, AM, LTD, Life, and AD&D products.
* Performing well in a call center team environment, with a focus on meeting or exceeding call center operational metrics.
* Entering information into the system while on the phone with customers quickly and accurately (data entry).
* Ability to multi-task, working on a computer and on the phones all day.
* Good with working on a computer and on the phones all day.
* Scheduled lunch breaks.
**Responsibilities:**
* Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information.
* Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
* Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.
* Issue timely and accurate claim acknowledgement correspondence.
* Process incoming documents with high coding integrity and distribute immediately.
* Remain fully compliant with operational standards.
* Meet or exceed call center operational metrics.
* Maintain a superior level of genuine caring and empathetic customer service throughout all interactions.
* Take appropriate actions to earn the caller's trust.
* Anticipate customer needs and take action.
**About arenaflex:**
arenaflex is a dynamic and innovative financial services company with over 60 years of experience in the industry. We are committed to providing innovative solutions, exceptional customer service, and a collaborative work environment. Our team of experts is dedicated to helping individuals and businesses achieve their financial goals.
**Why Join arenaflex?**
* **Opportunities for Growth:** arenaflex offers opportunities for growth and development, with a focus on helping you achieve your career goals.
* **Collaborative Environment:** Our team is passionate about delivering outstanding results and making a positive impact on our customers' lives.
* **Comprehensive Benefits:** Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
* **Flexible Work Arrangements:** Work from the comfort of your own home, with equipment provided by arenaflex.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**arenaflex is an Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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