**Experienced Customer Support Agent (Remote)_Night Shift at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic, fast-paced environment and enjoy working collaboratively with a diverse team? If so, we invite you to join arenaflex, a pioneering company revolutionizing the travel industry by automating travel management for 1 billion business travelers.

**About arenaflex**

arenaflex is a trailblazing company that's changing the face of the travel industry. Our mission is to empower business travelers to plan and re-plan their trips with ease, and we're looking for talented individuals like you to help us achieve this ambitious goal. As a customer support agent at arenaflex, you'll be part of a collaborative and supportive environment where your contributions are valued and your growth is encouraged.

**The Role**

We're seeking a highly skilled and experienced customer support agent to join our team on a remote basis. As a customer support agent, you'll be responsible for providing 24/7 support to our clients, ensuring that their needs are met and their experiences are exceptional. You'll work closely with our team to deliver seamless customer experiences, utilizing our cutting-edge systems, including Galileo and Amadeus, to manage bookings, process refunds, and reissue tickets.

**Responsibilities**

As a customer support agent at arenaflex, your key responsibilities will include:

* Providing high-quality support to clients through chat, email, and our Help Center portal, ensuring that their queries are resolved efficiently and effectively.
* Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
* Collaborating with team members to ensure a seamless customer experience, sharing knowledge and best practices to drive excellence.
* Staying updated with industry changes and company policies to provide accurate and current information to clients.
* Participating in training and development programs to enhance your skills and knowledge, ensuring that you're equipped to handle complex customer queries.

**Requirements**

To succeed in this role, you'll need:

* A minimum of 2 years of hands-on experience with Galileo or Amadeus.
* Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus.
* Fluency in spoken and written English.
* Excellent communication skills in writing (including responding in chatbox) and speaking.
* Strong attention to detail and accuracy.
* Team player with the ability to work collaboratively.
* Demonstrated willingness to learn and adapt to new challenges.

**Why Join arenaflex?**

* **Growth Opportunities**: We're a high-growth company, offering numerous opportunities for career advancement and professional development.
* **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
* **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
* **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
* **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued and your growth is encouraged.

**Shift Details**

The selected candidate will work on a night shift, covering the hours of 15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule. This flexible arrangement allows you to balance work with personal commitments and enjoy a healthy work-life balance.

**How to Apply**

If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Please submit your resume in English, along with a cover letter outlining your qualifications and experience. We look forward to welcoming you to our team!

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