**Experienced Customer Support Agent – Travel Industry Expert (Remote)_Night Shift**

At arenaflex, we're revolutionizing the travel industry by empowering 1 billion business travelers to plan and re-plan their trips with ease. As a dynamic and fast-growing company, we're seeking an experienced Customer Support Agent to join our innovative team. If you're passionate about delivering exceptional customer service and have a knack for navigating the complexities of the travel industry, we'd love to hear from you.

**About arenaflex**

arenaflex is a pioneering company dedicated to transforming the way businesses travel. With a bold vision to automate travel management, we're creating a seamless experience for our clients. Our team is comprised of like-minded individuals from diverse backgrounds, united by a shared passion for innovation and customer satisfaction. We're committed to fostering a collaborative and supportive work environment that encourages growth, learning, and creativity.

**The Role**

As a Customer Support Agent at arenaflex, you'll play a vital role in providing 24/7 customer support to our clients. This is a remote position, allowing you to work from anywhere in the world, while enjoying the flexibility to balance work with personal commitments. Our night shift schedule (15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule) ensures that you'll be working in a dynamic and fast-paced environment.

**Responsibilities**

As a Customer Support Agent, your key responsibilities will include:

* Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
* Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
* Collaborating with team members to ensure a seamless customer experience.
* Staying updated with industry changes and company policies to provide accurate and current information to clients.

**Requirements**

To succeed in this role, you'll need:

* A minimum of 2 years of hands-on experience with Galileo or Amadeus.
* Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
* Fluency in spoken and written English.
* Excellent communication skills in writing (including responding in chatbox) and speaking.
* Strong attention to detail and accuracy.
* Team player with the ability to work collaboratively.
* Demonstrated willingness to learn and adapt to new challenges.

**Why Join arenaflex?**

* **Growth Opportunities**: We're a high-growth company, offering numerous opportunities for career advancement.
* **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
* **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
* **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
* **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued.

**What We Offer**

As a contractor with arenaflex, you'll enjoy:

* A dynamic and flexible working arrangement, allowing you to balance work with personal commitments.
* Opportunities to work with a cutting-edge technology platform, revolutionizing the travel industry.
* Collaborative and supportive team members who share your passion for delivering exceptional customer service.
* A comprehensive compensation package, ensuring you're rewarded for your hard work.
* A chance to grow and develop your skills, with opportunities for career advancement.

**How to Apply**

If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We can't wait to welcome you to our team!

**Apply Now**

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