**Experienced Customer Support Agent – Travel Industry Expert (Remote)_Night Shift**

At arenaflex, we're revolutionizing the travel industry by empowering 1 billion business travelers to plan and re-plan their trips with ease. As a dynamic and fast-growing company, we're seeking an experienced Customer Support Agent to join our remote team. If you're passionate about delivering exceptional customer service and have a knack for navigating the complexities of travel management, we'd love to hear from you.

**About arenaflex**

arenaflex is a trailblazing company that's changing the face of the travel industry. Our mission is to provide innovative solutions that make travel planning and management a breeze. With a collaborative and supportive work environment, we offer our team members the opportunity to grow and make a real impact. Our team is comprised of individuals from diverse backgrounds, cultures, and expertise, creating a unique and inclusive workplace culture.

**Job Summary**

As a Customer Support Agent at arenaflex, you'll be responsible for providing 24/7 customer support to our clients, ensuring a seamless and exceptional experience. You'll work remotely, with the flexibility to balance work and personal commitments. This is a contractor role, offering a dynamic and flexible working arrangement. You'll join our team as a night shift agent, working from 15:30-24:00 CET (Tuesday-Saturday or Sunday-Thursday), with a margin of +/- one hour to fit your schedule.

**Responsibilities**

As a Customer Support Agent, you'll be responsible for:

* Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
* Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
* Collaborating with team members to ensure a seamless customer experience.
* Staying updated with industry changes and company policies to provide accurate and current information to clients.

**Requirements**

To succeed in this role, you'll need:

* A minimum of 2 years of hands-on experience with Galileo or Amadeus.
* Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
* Fluent in spoken and written English.
* Excellent communication skills in writing (including responding in chatbox) and speaking.
* Strong attention to detail and accuracy.
* Team player with the ability to work collaboratively.
* Demonstrated willingness to learn and adapt to new challenges.

**Why Join arenaflex?**

* **Growth Opportunities**: We're a high-growth company, offering numerous opportunities for career advancement.
* **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
* **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
* **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
* **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued.

**What We Offer**

* A dynamic and fast-growing work environment
* Opportunities for career advancement and professional growth
* Flexible remote work arrangement with a competitive compensation package
* Collaborative and supportive team environment
* Access to cutting-edge technology and tools
* Opportunities for learning and development

**How to Apply**

If you're passionate about delivering exceptional customer service and have a knack for navigating the complexities of travel management, we'd love to hear from you. Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We can't wait to welcome you to our team!

**Apply Now**

Note: The compensation package mentioned above is a general estimate and may vary based on individual performance and company policies.

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