**Experienced Customer Support Analyst – Driving Operational Excellence and Customer Satisfaction at blithequark**

At blithequark, we're revolutionizing urban mobility by creating a sustainable, efficient, and people-centric ecosystem. Our vision is to reduce private car ownership, promote eco-friendly transportation, and optimize routes to make cities more livable. We're not just passionate about this vision – we're working tirelessly to make it a reality. If you share our purpose, keep reading because... this is your chance to join us!

**About the Role**

As a Customer Support Analyst at blithequark, you'll play a crucial role in delivering exceptional customer experiences across our platforms. Our mission is to provide a safe, reliable, and superior service to all our audiences. To achieve this, we need to create high-value customer processes that are efficient, scalable, and customer-centric. That's where you come in!

**How You'll Help Us Achieve Our Mission**

As a Customer Support Analyst, you'll be responsible for:

* Monitoring operations across all audiences and proactively identifying potential issues, incidents, and critical topics.
* Resolving critical cases with a customer experience (CX) mindset.
* Understanding the main pain points in the driver experience for each process and proposing improvements.
* Identifying complex problems, breaking them down into simpler issues, and developing and leading action plans to address them.
* Communicating the impacts and consequences of processes and decisions to other areas of the company.
* Generating proposals for process improvements, both internally and externally, based on analysis work.
* Presenting results, data analysis, trends, and opportunities for improvement.

**What We're Looking For**

We're seeking a highly analytical and data-driven individual with:

* Experience in process design and redesign, creation of manuals, flowcharts, and management indicators.
* More than 2 years of experience in operational process improvement, consulting, or related fields.
* A customer-centric (CX) vision.
* Strong analytical skills, with experience in problem-solving and data analysis.
* Solid knowledge of statistical analysis, scenario simulation, and quantitative methods.
* Excellent Microsoft Excel or Google Sheets skills.
* Profound knowledge and experience in reporting packages (Business Objects, etc.), databases (SQL, Tableau, Power BI, etc.).

**What We Offer**

We're a team of happy, motivated, and flexible people. We offer:

* A flexible schedule, remote work options, and full remote weeks.
* A comprehensive health insurance plan (OSDE).
* Discounts and benefits with Club LA NACIÓN.
* Discounts on our Cabify app.
* Recharge Day.
* Cabify days.
* Fun events to enjoy with your team.
* A state-of-the-art work equipment to develop your skills.

**Join Our Team at blithequark**

If you're passionate about creating a better urban mobility experience, we want to hear from you! Apply now to become a part of our dynamic team and help us shape the future of transportation.

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