**Experienced Customer Support Chat Specialist (Tu - Th, 27 hours/week) at arenaflex**
**Join arenaflex, a certified Great Place to Work, as we revolutionize the nonprofit fundraising and CRM platform industry.**
Are you passionate about delivering exceptional customer experiences and empowering changemakers to make a difference? Do you thrive in a dynamic, mission-driven environment where every day brings new opportunities to help people help people? If so, we invite you to become a part of arenaflex's Customer Support team as a Customer Support Chat Specialist.
**About arenaflex**
arenaflex is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Our platform has been certified as a Great Place to Work in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories. We're dedicated to providing a supportive and inclusive work environment that fosters growth, creativity, and innovation.
**Key Responsibilities**
As a Customer Support Chat Specialist at arenaflex, you will play a vital role in delivering exceptional customer experiences through live chat and email support. Your primary responsibilities will include:
* Responding to queries from users in a timely and accurate way via live chat and email
* Following up with unresponsive users and leads to ensure their questions are resolved
* Proactively identifying user needs and helping customers implement specific features
* Analyzing product malfunctions and reporting them to the development team
* Gathering user feedback, feature requests, and workarounds, and proactively suggesting improvements
**Requirements**
To succeed in this role, you will need:
* 2+ years of experience working remotely in the tech industry
* 2+ years of experience as a Customer Support Specialist or similar CS role
* Experience handling multiple incoming chat requests simultaneously
* Access to a computer or laptop and reliable internet (2nd monitor recommended)
* Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
* Excellent written and verbal communication skills in English
* Agents must provide their own computer and stable internet connection
**Preferred Qualifications**
While not required, the following qualifications will make you an even stronger candidate:
* Experience working with nonprofit organizations or the charitable sector
* Familiarity with CRM and fundraising software
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Experience with training and onboarding new team members
**Benefits**
As a Customer Support Chat Specialist at arenaflex, you can expect:
* A competitive hourly rate of $9 - $9.50
* A direct-pay contractor position with bi-monthly payments via wire transfer to your Philippines bank account
* A generous bonus plan
* A healthy and supportive work environment
* Holiday policy: Givebutter Support is open 24/7. If you work a US holiday, you will get your regular pay plus a day of vacation time to bank and use anytime in the next 12 months
* Love what you do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for
**Training and Onboarding**
You will receive 3 months of paid training, Monday to Friday, 9:00 AM - 6:00 PM EST. This comprehensive training program will equip you with the knowledge and skills needed to excel in your role.
**Schedule**
The permanent schedule for this role is Tuesday to Thursday, 11:30 PM EST - 9:30 AM EST. The tentative deployment date is April 1, 2025.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and empowering changemakers to make a difference, we invite you to apply for this exciting opportunity. Please submit your application through our website.
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