**Experienced Customer Support & Data Entry Specialist – Orthopedic/DME, Remote Evening Shift**

At arenaflex, we're dedicated to revolutionizing the way people live, work, and interact with our innovative e-commerce businesses. As a leading provider of orthopedic bracing and medical devices, athletic shoes, and apparel, we're seeking a highly skilled and detail-oriented Customer Support & Data Entry Specialist to join our remote team. If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

**About arenaflex**

arenaflex is a dynamic and forward-thinking organization that's committed to making a positive impact on people's lives. Our mission is to provide top-notch products and services that empower individuals to live healthier, more active lifestyles. With a strong focus on customer satisfaction, we're constantly seeking innovative ways to improve our services and exceed our customers' expectations.

**Schedule & Work Environment**

As a Customer Support & Data Entry Specialist, you'll work a flexible evening schedule from Sunday to Thursday, 3:00 p.m. – 11:00 p.m. EST. This role is designed to be remote, allowing you to work from the comfort of your own home. You'll be required to have a quiet, distraction-free workspace and be available at your computer for the full shift.

**Key Responsibilities**

As a key member of our customer support team, you'll be responsible for:

* Handling all incoming calls and return missed calls promptly with professionalism, ensuring that customers receive timely and effective support.
* Responding to customer messages across phone, email, and live chat, providing knowledgeable support for orthopedic products, including fitting guidance and product recommendations.
* Processing and managing digital orders with accuracy and efficiency, ensuring that customers receive their products on time and in good condition.
* Performing ongoing data entry tasks, ensuring accuracy and organization, particularly during call downtimes.
* Maintaining clear communication with team members and management regarding customer issues and resolutions.

**Qualifications & Skills**

To succeed in this role, you'll need:

* Prior experience in the orthopedic bracing or DME industry, with hands-on knowledge of brace types, brands, and fitting techniques.
* Familiarity with medical billing/coding (L-codes) and insurance processes is a plus.
* Experience in O&P clinics, chiropractic or orthopedic offices, or medical equipment suppliers highly valued.
* Strong organizational and data entry skills with exceptional accuracy, proficiency with Microsoft Excel, Word, and multiple web-based systems.
* Excellent verbal and written communication skills, with the ability to communicate effectively with customers, team members, and management.
* A quiet, distraction-free workspace and a reliable computer with internet access.

**Career Growth Opportunities & Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support & Data Entry Specialist, you'll have the opportunity to:

* Develop your knowledge of orthopedic products and services, with ongoing training and support from our experienced team.
* Enhance your data entry skills, with the opportunity to work with multiple web-based systems and software applications.
* Improve your communication skills, with the ability to interact with customers, team members, and management in a fast-paced environment.
* Contribute to the success of our e-commerce businesses, with the opportunity to make a positive impact on people's lives.

**Compensation, Perks, & Benefits**

As a 1099 contract laborer, you'll enjoy:

* Competitive hourly rates, ranging from $13.00 to $15.00 per hour.
* The flexibility to work from home, with a quiet, distraction-free workspace.
* The opportunity to develop your skills and knowledge in a dynamic and fast-paced environment.
* Ongoing training and support from our experienced team.
* The chance to make a positive impact on people's lives, with the opportunity to contribute to the success of our e-commerce businesses.

**How to Apply**

If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application on Indeed, and complete our warehouse associate assessment, available at:

https://app.testgorilla.com/s/2pqvm9f6

We look forward to hearing from you!

**Application Instructions**

1. Submit your application on Indeed.
2. Complete our warehouse associate assessment, available at:
https://app.testgorilla.com/s/2pqvm9f6
3. If you're selected for an interview, we'll be in touch to discuss your application and answer any questions you may have.

**Language & Work Location**

We prefer candidates with good English language skills. This role is remote, with the opportunity to work from home.

**Job Types & Pay**

This is a full-time, contract position, with expected hours of 40 per week. Pay rates range from $13.00 to $15.00 per hour.

**Apply Now**

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