**Experienced Customer Support Representative – Chat Operations for arenaflex**

At arenaflex, we're revolutionizing the automotive industry with innovative solutions that drive sales and customer satisfaction. As a Customer Support Representative – Chat, you'll play a vital role in delivering exceptional online experiences to our clients' customers, turning conversations into leads that generate revenue. If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you!

**About arenaflex**

arenaflex is a dynamic and forward-thinking company that's changing the way automotive dealers connect with their customers. Our relaxed, yet professional and fun environment is the perfect place for individuals who thrive in a fast-paced, tech-driven setting. We're committed to fostering a culture of innovation, collaboration, and continuous learning, where our team members can grow and develop their skills.

**Responsibilities**

As a Customer Support Representative – Chat, you'll be responsible for:

* Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
* Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Developing and maintaining a knowledge base of our evolving products and services
* Collaborating with our team to resolve customer issues and improve our chat operations
* Participating in ongoing training and development to stay up-to-date on our products and services

**Key Qualifications**

To succeed in this role, you'll need:

* Previous experience in retail customer service or the automotive industry (not necessary, but a plus)
* Basic internet and window-based computer skills
* Strong ability to multitask, with gaming experience a helpful bonus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and thrive in a quick-paced work environment

**Requirements**

* Ability to attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST
* Availability to work a variety of shifts, including evenings and weekends
* Reliable transportation to and from work (if not living on-site)
* Ability to pass a background check and obtain any necessary certifications or training

**Benefits**

At arenaflex, we're committed to supporting our team members' physical, emotional, and financial well-being. Our comprehensive benefits package includes:

* Medical, dental, vision, and life insurance
* Company contributions to your HSA
* 6% match on 401(k)
* Paid time off and a work-life balance
* On-site dining facility offering complimentary breakfast and lunch
* Fitness center and on-site medical center
* Variety of sports and social leagues to participate in after work
* Volunteering initiatives through our Associate Foundation

**Career Growth Opportunities**

At arenaflex, we're dedicated to helping our team members grow and develop their skills. We offer:

* Ongoing training and development programs
* Opportunities for advancement and career growth
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance

**Work Environment**

Our College Station facility is a state-of-the-art, non-smoking environment that's designed to promote a healthy and productive work-life balance. With amenities like an on-site dining facility, fitness center, and medical center, you'll have everything you need to succeed and thrive.

**How to Apply**

If you're a motivated, customer-focused individual with a passion for technology and innovation, we want to hear from you! Apply now to join our team and become a part of the arenaflex family.

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