**Experienced Customer Support Representative – TurboTax Customer Service – Remote Opportunity**
Are you a customer service enthusiast with a passion for technology and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Customer Support Representative, providing top-notch service to Intuit TurboTax customers from the comfort of your own home.
**About blithequark**
blithequark is a leading provider of innovative solutions for the modern workforce. Our mission is to empower individuals to succeed in a rapidly changing world by offering flexible, remote work opportunities that align with their unique skills and interests. As a blithequark contractor, you'll enjoy the freedom to create your own schedule, work with a variety of clients, and expand your skillset in different industries.
**Responsibilities**
As a Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences to Intuit TurboTax customers. Your responsibilities will include:
* Assisting customers with software navigation, troubleshooting, and resolving issues via phone and chat support
* Helping customers locate prior returns and amendments, and escalating calls when necessary
* Providing timely and effective support via various channels, including phone, chat, and video chat
* Collaborating with internal teams to resolve complex issues and improve customer satisfaction
* Maintaining accurate records and reporting metrics to ensure seamless support operations
**Why Join the blithequark Team?**
* **Work from Home**: Enjoy the convenience of working from home, eliminating the need for daily commutes and allowing you to create a schedule that suits your lifestyle.
* **Flexibility**: Create your own schedule and work at times that are most convenient for you, ensuring a perfect balance between work and personal life.
* **Gain Experience**: Expand your skillset and broaden your horizons by working with different clients and industries, enhancing your career prospects and opportunities.
* **Supportive Environment**: Our team is dedicated to providing a supportive and inclusive environment, empowering you to focus on delivering exceptional customer service.
**Earnings Potential**
* Earn up to $19 per hour, with peak rates applying during January – April
* Contractors who meet or exceed key metrics earn an average of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
* Guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes
**Schedule**
* Seasonal contract starts in January and runs through April 15th, 2025
* Flexible schedule opportunities – create your own schedule!
* Schedule available hours between 7 am and 11 pm CST, Monday – Sunday
* Weekday and weekend options
**Skills and Qualifications**
* Sincere desire to assist customers and provide exceptional service
* Tech-savvy and avid computer user with experience in multiple systems
* Ability to multi-task, navigate multiple systems, and communicate effectively
* Friendly tone and professional demeanor
* Quiet, uninterrupted space and organized desk area
* Professional appearance (if on camera)
**Technology Requirements**
* Personal computer (no tablet)
* Broadband internet connection, recommended at least 10 MBPS
* Wired internet connection (no wi-fi or mobile internet)
* Windows 10 or Windows 11 operating system
* Valid antivirus software installed, running, and up-to-date
* USB headset with microphone
* A webcam will be loaned to each contractor to be used for the duration of the contract
**Important Information**
* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
* Contractors must successfully pass a criminal background check.
* The relationship between you and blithequark is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.
**Benefits**
* Flexible schedule
* Referral program
* Work from home
**Job Types**
* Part-time
* Contract
* Temporary
* Seasonal
**Pay**
* Up to $19.00 per hour
**Expected Hours**
* 10 – 40 per week
**Shift**
* 10 hour shift
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
* Rotating shift
* Split shift
**Work Location**
* Remote
If you're a motivated, tech-savvy individual with a passion for customer service, we invite you to join the blithequark team as a Customer Support Representative. Apply now and take the first step towards a rewarding and flexible career opportunity!
Apply for this job