**Experienced Customer Support Representative – TurboTax Customer Service – Remote Opportunity**
At arenaflex, we're on a mission to revolutionize the way customer support is delivered, and we're looking for talented individuals to join our team as Customer Support Representatives. As a Customer Support Representative, you'll be the face of arenaflex, providing top-notch support to TurboTax customers via phone, chat, and video chat. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative customer support solutions, and we're proud to be a part of the TurboTax family. Our team is dedicated to delivering exceptional customer experiences, and we're committed to helping our customers succeed. As a Customer Support Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
**Responsibilities**
As a Customer Support Representative, you'll be responsible for:
* Providing exceptional customer support via phone, chat, and video chat
* Assisting customers with software navigation, locating prior returns and amendments, and escalating calls when necessary
* Working with various support channels to ensure seamless customer experiences
* Collaborating with our team to resolve customer issues and provide solutions
* Meeting or exceeding key performance metrics, including first-call resolution, customer satisfaction, and average handle time
**Why Join the arenaflex Team?**
* **Work from Home**: Enjoy the flexibility of working from the comfort of your own home, with the ability to create your own schedule.
* **Flexibility**: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
* **Gain Experience**: Expand your skillset and broaden your horizons while providing exceptional customer service.
* **Supportive Environment**: Our team is dedicated to supporting you every step of the way, so you can focus on delivering top-notch customer experiences.
**Earnings Potential**
* Earn up to $19 per hour, plus incentives
* Peak rates apply January - April, with opportunities to earn more during peak periods
* Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
**Schedule**
* This seasonal contract starts in January and runs through April 15th, 2024
* Flexible schedule opportunities - you create your own schedule!
* Schedule available hours between 7 am and 11 pm CST, Monday - Sunday
* Weekday and weekend options
**Skills Needed**
* Sincere desire to assist the customer
* Tech savvy and avid computer user
* Ability to multi-task and navigate multiple systems
* Communicate with a friendly tone and professional demeanor
**Work Environment Requirements**
* Quiet, uninterrupted space
* Organized desk area
* Professional appearance (if on camera)
**Technology Requirements**
* Personal computer (no tablet)
* Broadband internet connection, recommended at least 10 MBPS
* Wired internet connection (no wi-fi or mobile internet)
* Windows 10 or Windows 11 operating system
* Valid antivirus software installed, running and up to date
* USB headset with microphone
* Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.
* A webcam will be loaned to each contractor to be used for the duration of the contract.
**Important Information**
* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
* Contractors must also successfully pass a criminal background check.
**Contractual Relationship**
* The relationship between you and arenaflex is a contractual relationship.
* You will remain an independent contractor for the duration of this program assignment.
* arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex.
**Learn More**
* Learn more about what it means to be an independent contractor and the benefits and responsibilities that come with it.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Support Representative and be part of a dynamic team that's making a difference in the lives of our customers.
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