**Experienced Customer Support Representative/Call Center Agent – Home Services Industry**

Are you a customer-centric individual with a passion for delivering exceptional technical support services? Do you thrive in a fast-paced environment where no two calls are the same? If so, we invite you to join blithequark's dynamic team as a Customer Support Representative/Call Center Agent. This role offers a unique opportunity to work with a leading home services company, providing sales support and ensuring customer satisfaction.

**About blithequark**

At blithequark, we believe in winning smart by providing customized and highly strategic solutions. Our family of companies is a mix of talented individuals, each with a unique skill set that contributes to the end goal: Winning. We're a team of cognizant, strategic, resilient, and passionate professionals who share a common vision – to deliver exceptional results and exceed customer expectations. As a valued member of our team, you'll have the opportunity to grow professionally, develop new skills, and make a meaningful impact in the home services industry.

**Responsibilities**

As a Customer Support Representative/Call Center Agent, you'll be responsible for:

* Managing inbound and outbound sales support calls to assist in sales support for our clients
* Identifying and assessing customers' needs to achieve satisfaction
* Building sustainable relationships and trust with customer accounts through open and interactive communication
* Providing accurate, valid, and complete information by using the right methods/tools
* Meeting personal/customer service team sales targets and call handling quotas
* Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
* Keeping records of customer interactions, processing customer accounts, and filing documents
* Following communication procedures, guidelines, and policies
* Taking the extra mile to engage customers and provide exceptional service

**Requirements**

To succeed in this role, you'll need:

* Proven customer support experience or experience as a client service representative
* A track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school Diploma or equivalent

**Nice-to-haves**

While not required, the following skills and qualifications are highly desirable:

* Experience working in the home services industry
* Familiarity with CRM software and other customer support tools
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Bilingual or multilingual skills

**Benefits**

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

* 401(k) plan with company matching
* Dental insurance
* Employee discount program
* Flexible schedule to balance work and personal life
* Health insurance
* Paid time off to recharge and relax
* Vision insurance

**Career Growth Opportunities**

At blithequark, we're committed to helping our employees grow professionally and personally. As a Customer Support Representative/Call Center Agent, you'll have opportunities to:

* Develop new skills and knowledge through training and development programs
* Take on additional responsibilities and leadership roles
* Collaborate with cross-functional teams to drive business results
* Participate in performance-based bonuses and recognition programs

**Work Environment and Company Culture**

Our office is a dynamic and inclusive environment where creativity, innovation, and teamwork thrive. As a Customer Support Representative/Call Center Agent, you'll work in a fast-paced, customer-centric environment where no two calls are the same. You'll be part of a close-knit team that values collaboration, open communication, and mutual respect.

**Compensation and Perks**

We offer a competitive salary and benefits package, including:

* A base salary with performance-based bonuses
* Opportunities for career growth and advancement
* Flexible schedule and remote work options
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Employee discount program and other perks

**How to Apply**

If you're a motivated and customer-centric individual with a passion for delivering exceptional technical support services, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to . We can't wait to hear from you!

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