**Experienced Customer Support Specialist for Voice and Chat Account - arenaflex**

**Join arenaflex, a rapidly growing marketing agency and e-commerce company, as we revolutionize the customer experience in the digital age.**

At arenaflex, we're passionate about delivering exceptional service to our clients, and we're seeking a highly skilled and dedicated Customer Support Specialist for voice and chat account to join our dynamic team. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients, resolving technical issues, and collaborating with our team to ensure timely and efficient issue resolution.

**About arenaflex**

arenaflex is a rapidly growing marketing agency and e-commerce company that's changing the way businesses interact with their customers. With a focus on innovation, creativity, and customer satisfaction, we're committed to delivering exceptional results for our clients. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on our journey.

**Responsibilities**

As a Customer Support Specialist for voice and chat account, you will be responsible for:

* Responding to inquiries and complaints from customers via voice calls and/or chat in a prompt, courteous, and professional manner.
* Troubleshooting technical issues and escalating complex problems to the appropriate department.
* Maintaining accurate records of all client interactions and transactions.
* Collaborating with the customer support team to ensure timely and efficient issue resolution.
* Identifying opportunities to improve the customer experience and communicating these to the team.
* Providing excellent communication skills, both written and verbal, to ensure seamless communication with clients.
* Utilizing customer support software (e.g. Gorgias, etc.) to manage and resolve client issues.

**Requirements**

To be successful in this role, you will need:

* Native Speaker level proficiency in Filipino and English.
* A Bachelor's degree in a related field (e.g. business, marketing, communication).
* 2+ years of experience in a customer support role.
* Excellent communication skills, both written and verbal.
* Ability to work under pressure in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
* Experience using customer support software (e.g. Gorgias, etc.).

**Benefits**

As an independent contractor with arenaflex, you will enjoy:

* Independent Contractor Agreement.
* Quarterly Performance Bonus.
* Monthly Performance Bonus.
* Health Insurance Reimbursement.
* WFH Upgrade Allowance.
* 15 Days Paid Time-Off.
* 6 Company-Wide Holidays.
* 6 Country Holidays.
* 100% Fully Remote work arrangement.
* Flexible working hours (9 AM - 5 PM CST).

**Why join arenaflex?**

At arenaflex, we offer a dynamic and supportive work environment that's perfect for individuals who are passionate about delivering exceptional customer service. As a member of our team, you will have the opportunity to:

* Work with a talented and dedicated team of professionals who are passionate about what they do.
* Develop your skills and expertise in customer support and technical issue resolution.
* Enjoy a flexible and remote work arrangement that allows you to work from anywhere.
* Participate in ongoing training and development programs to enhance your skills and knowledge.
* Enjoy a competitive compensation package that includes bonuses and benefits.

**How to apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

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