**Experienced Customer Support Specialist – Healthcare Benefits Concierge**
At arenaflex, we're revolutionizing the way people experience healthcare benefits. Our innovative tech platform simplifies the complex world of benefits, saving users time and money. As a key member of our Member Services Team, you'll play a vital role in delivering an exceptional experience to our American customer base. If you're passionate about providing top-notch support and care, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and compassionate team driving towards a mission that impacts every single one of us. With over $100M in fundraising to date and a strong track record of growth, we're continuing to make waves in the industry. Our recent Series D funding has propelled us to new heights, and we're now a global team of nearly 400 members. We're proud to have received workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work.
**Your Impact**
As our Healthcare Concierge (Customer Support Specialist), you'll be responsible for processing members' requests (tickets) with the highest priority on delivering a quality product and fully informing members about their benefits and the best ways to use them within the shortest time possible. Your key responsibilities will include:
* Interacting with members via telephone and chat to assist and support an appropriate level of care, which may include making inbound/outbound calls to members and/or providers to assist in scheduling appointments and closing gaps in care.
* Searching for doctors, clinics, and other healthcare facilities that suit members' needs most accurately and conducting further communication with the providers.
* Partnering with your leadership team, practice administrative, or clinical staff to determine the best strategies to support the practice and our members.
* Providing a WOW experience and care to HealthJoy's American customer base.
**Your Experience**
To succeed in this role, you'll need:
* Experience in the Customer Support/Service field for at least 6 months.
* Proficiency in the English language (Upper-Intermediate+ level).
* Strong critical thinking skills, including the ability to ask questions, gather relevant information, think through solutions, and draw conclusions.
* The ability to adapt to frequent change.
* Exceptional communication skills, including understanding and leveraging the most effective channels for communicating with others (internally and externally).
* A high level of empathy, presented in daily interactions with customers and peers.
* Good computer literacy skills in Office Suite and Google Programs.
* The ability to work both individually and as part of a team.
* A solid level of accountability, including following through on commitments, taking responsibility for work, and delivering work on time.
**Why Join arenaflex?**
* Work with a talented and compassionate team driving towards a mission that impacts every single one of us.
* Contribute to an industry-changing tech platform that simplifies the complex world of benefits.
* Enjoy a dynamic and supportive work environment with opportunities for growth and learning.
* Receive competitive compensation and benefits, including healthcare benefits.
* Collaborate with a global team of nearly 400 members.
* Make a real difference in people's lives by providing exceptional support and care.
**What We Offer**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Flexible work arrangements, including remote work options.
* Access to cutting-edge technology and tools.
* Recognition and rewards for outstanding performance.
* A comprehensive onboarding program to ensure your success.
**How to Apply**
If you're passionate about delivering exceptional support and care, we want to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to hear your story and learn more about your experience.
**Note**
This is a full-time, 8-hour per day B2B contract role. Candidates must be available to work during US core hours, from 7:30 AM to 4:00 PM CST (14:30 - 23:00 CET). Although this is a remote position, the candidate must reside in Poland.
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