Experienced Customer Support Specialist – Logistics and Delivery Services with blithequark

Join the blithequark Team as a Customer Support Specialist

blithequark, a leading innovator in logistics and delivery services, is seeking a highly skilled Customer Support Specialist to join our dynamic team. As a Customer Support Specialist, you will be the first point of contact for our community, providing exceptional support and ensuring a seamless experience for our customers, partners, and users. This is a unique opportunity to work with a cutting-edge company that is revolutionizing the delivery industry.

About blithequark

blithequark, a subsidiary of a renowned logistics company, operates a crowdsourced delivery platform that connects consumers, small businesses, and enterprises across various industries. With a network of over 200,000 drivers nationwide, we reach more than 20,000 zip codes, making us the largest local same-day delivery network in the nation. Our platform enables scheduled, same-day, and urgent delivery in passenger vehicles across the U.S.

Job Summary

As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences. You will work as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This is a 24/7 operation, and our Customer Support Specialists work full-time on a 4-day workweek schedule that may include non-traditional hours such as evenings, weekends, and holidays.

Key Responsibilities

• Provide phone, email, and text-based support to customers, partners, users, and other community members.
• Address all customer concerns politely, using active listening skills to understand and confirm the information.
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience.
• Proactively monitor in-progress deliveries and take corrective action when necessary.
• Manage non-standard delivery situations with professionalism, empathy, and urgency.
• Effectively use Salesforce and other internal tools to accurately log interactions and solve issues.
• Collaborate with team members from various blithequark departments to ensure a seamless delivery experience.

Essential Qualifications

• A combination of sales or customer service experience, optimally with a technology or logistics company.
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities.
• Ability to quickly and efficiently problem-solve and troubleshoot.
• Comfortable with a fast-paced environment and changing requirements.
• Proactive and able to comfortably navigate through uncertainty and ambiguity.
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends.
• Fluency in Spanish is a plus!

Preferred Qualifications

• Experience working in a logistics or delivery services environment.
• Familiarity with Salesforce or similar customer relationship management (CRM) tools.
• Previous experience working in a remote or distributed team environment.

What We Offer

At blithequark, we offer a competitive compensation package and a range of benefits, including:

• Competitive salary and bonuses.
• 100% covered health insurance premiums for yourself and your dependents.
• 401(k) with company match.