**Experienced Customer Support Specialist – Remote Opportunity with arenaflex**
At arenaflex, we pride ourselves on being the national leader in filing service of legal documents. With a team of 350 professionals across the United States, we continue to advance our technology and business processes to remain years ahead of our competition. As a company that has been successful in this unique business for over 30 years, we are now looking for talented new team members to support our growth and solve exciting challenges!
**About arenaflex**
arenaflex is a dynamic and innovative company that has been at the forefront of the legal document filing industry for decades. Our headquarters is located in Seattle, and we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. We are committed to providing exceptional customer service and support to our clients, and we are now seeking a highly skilled and motivated Customer Support Specialist to join our team.
**Job Overview**
As a Customer Support Specialist at arenaflex, you will be responsible for addressing and resolving all customer questions and issues, providing the best customer experience possible. This role requires diplomacy, the ability to think on your feet, and the ability to keep a cool head while juggling many priorities at once. You will work closely with other teams to ensure that all necessary tasks are completed on orders, and you will be responsible for correcting errors, following up with process servers, moving orders along, and providing information and updates to customers.
**Key Responsibilities**
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
**Qualifications**
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
**Why Join arenaflex?**
At arenaflex, we know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. That's why we offer a comprehensive benefits package, including:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
* Pay: $12.00 per hour
**Work-Life Balance**
As a remote employee, you will have the flexibility to work from anywhere in Puerto Rico, allowing you to maintain a healthy work-life balance. Our remote work policy is designed to support your productivity and well-being, while also providing the opportunity to work in a comfortable and familiar environment.
**Career Growth Opportunities**
At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Online courses and certification programs
* Leadership development programs
* Career advancement opportunities
**Company Culture**
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. Our company culture is built on the following values:
* Customer focus
* Innovation
* Collaboration
* Integrity
* Respect
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at .
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees.
**Disability Accommodation**
arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for this role, please contact our recruitment team at .
**Application Deadline**
The application deadline for this role is . We encourage you to apply early, as we will be reviewing applications on a rolling basis.
**Note**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees.
Apply for this job