**Experienced Customer Support Specialist – Remote Workforce Management**
At arenaflex, we're on a mission to revolutionize the way companies engage with their workforce. As a key player in the HR and tech space, we're committed to delivering exceptional solutions that make a real difference in people's lives. We're now seeking an experienced Customer Support Specialist to join our dynamic team and help us achieve our vision.
**About arenaflex**
Established in 2000, arenaflex is a global consulting company with offices in NYC, Austin, and London that operates in the HR and tech space as a complete workforce management platform and employer of record service. We help companies engage with workers in all 50 US states and Canada by managing their back-office functions, including payroll, taxes, insurance, benefits, contracts, and day-to-day HR matters. Our team is passionate about delivering an exceptional experience to our clients and their workforce, and we're committed to making a positive impact in the industry.
**The Role**
We're looking for a highly motivated and customer-focused individual to join our Experience Team as a Customer Support Specialist. This is a key role that requires a solutions-focused mindset, excellent communication skills, and a passion for delivering exceptional customer service. As a Customer Support Specialist, you'll be responsible for managing our customers' and workforce's entire lifecycle, from onboard to offboard, responding to all inquiries, and delivering an exceptional and proactive service.
**Key Responsibilities**
* Utilize critical thinking skills to analyze problems and produce solutions that meet our customers' and workforce's needs.
* Employ a solutions-focused mindset to resolve incoming worker and client issues, ensuring a seamless experience for all stakeholders.
* Deliver excellent customer service to our growing workforce and client base through timely, personable responses to incoming inquiries via phone and email.
* Navigate our proprietary workforce management software and other vendor systems fluently, utilizing the information housed by these to support incoming queries.
* Represent the company's tone of voice and core values in every interaction internally and externally, ensuring a consistent and positive brand experience.
* Demonstrate understanding of the wider business and industry, establishing yourself as an expert in employment services both internally and externally.
* Work collaboratively with all departments to provide a seamless experience to both workers and clients, contributing materially to ideas to improve processes.
* Contribute to internal company culture by employing a team-first mindset, fostering a positive and inclusive work environment.
**About You**
* You're looking for a fully remote position that offers flexibility and work-life balance.
* You have over 2 years of experience in an Administration or Customer Success (CS) position, ideally in the HR/Staffing industry or with a SaaS company.
* You have experience working with CS ticketing systems and are proficient in navigating multiple software systems.
* You're a people person with engaging written and spoken communication skills, comfortable handling even challenging conversations with a positive, empathetic, and calm approach.
* You have a high attention to detail, ensuring every interaction and input matters.
* You're a resourceful learner, a critical thinker, solutions-focused, and can explain complex terms simply.
**What We Offer**
* Full-time, 40 hours per week, with a schedule of Monday – Friday, 9:00 AM – 6:00 PM EST.
* A fully remote role that requires an adequate and reliable internet connection (ideally with a minimum of 50mbps/50mbps) and a workspace/office set-up that is fully-functioning, with minimal background disruptions.
* A competitive salary range of $43,888 - $45,000.00 per year, depending on experience.
* A generous PTO policy, including 10 days' vacation time + 1-week sick/personal time off to be taken at your discretion.
* Contribution towards medical care with elective options for dental, vision, disability, and life insurance.
* Opportunities for career growth and professional development, with a focus on employee empowerment and ownership.
* A dynamic and inclusive work environment that values diversity, equity, and inclusion.
**How to Apply**
If you're passionate about delivering exceptional customer service and want to join a company that's making a real difference in the industry, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to hear your story and learn more about your experience.
**Benefits**
* 401(k)
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
**Schedule**
* 8 hour shift
* Monday to Friday
**Experience**
* Customer service: 1 year (Preferred)
**Work Location**
* Remote
Apply now and take the first step towards an exciting career opportunity with arenaflex!
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