**Experienced Customer Support Specialist – SaaS Platform for Sports Officials Management**

Are you passionate about delivering exceptional customer support and helping others succeed? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark, a leading SaaS platform used by referee/umpire associations and sports leagues worldwide to manage, assign, and pay sports officials.

**About blithequark**

blithequark is a rapidly growing company that has revolutionized the way sports officials are managed and assigned. With over 50,000 referees and umpires worldwide, we provide easy-to-use tools to schedule, assign, communicate, and pay officials across a multitude of sports. Our platform has been adopted by several state soccer referee associations in the United States and we work closely with the Officials Management Group.

**Our Mission**

At blithequark, we are committed to providing outstanding support to our customers. We strive to deliver exceptional service, exceed expectations, and build long-lasting relationships with our clients. As a member of our support team, you will play a vital role in helping us achieve our mission.

**Job Summary**

We are seeking an experienced Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our customers via email, phone, and Zoom web conference. You will also develop our technical support knowledge base, including writing help documents and creating how-to video tutorials.

**Key Responsibilities**

* Respond to and handle technical support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions.
* Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials.
* Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how blithequark can improve the user experience.
* Troubleshoot technical issues within the system and solve problems as they arise.

**Requirements**

* Autonomy: We're looking for someone who can work independently with minimal guidance or oversight.
* Attention to Detail: You are thorough and accurate when reading, interpreting, and performing tasks.
* Client Relations/Customer Service: You enjoy providing great service to our customers.
* Communication: You are fluent in English, and can effectively listen and share knowledge and information with others. You communicate effectively, both in written and oral forms, using proper spelling and grammar.
* Problem-Solving Skills: You use critical thinking skills to work through the details of a problem to reach a solution.
* Resourcefulness: You can creatively handle new situations or difficulties skillfully and promptly.
* Taking Initiative + Self-Driven: You can see an opportunity or need and act upon it without being asked or told. You like making things happen, rather than waiting for something to happen.

**Working Hours**

* This is a full-time contract position. We expect the workload to be approximately 35 hours per week.
* At least half of your work time should be scheduled within Eastern time working hours of 9am-5pm, Monday-Friday.
* You must be located in the Pacific, Mountain, Central, or Eastern time zones.
* This position is not eligible for work visa sponsorship.

**Benefits**

* USD $25/hour
* Flexible schedule
* No expectations for evening or weekend work
* Fully remote position – you just need a laptop and reliable Internet access.

**Required Education and Experience**

* Minimum formal education of high school diploma or GED.
* Intermediate computer knowledge a must, including the use of web apps in general, and understanding web technology from an end-user's perspective.
* Ability to independently learn and implement new technologies quickly.

**Preferred Education and Experience**

Previous experience handling technical support for a SaaS company is highly preferred.

**What We Offer**

At blithequark, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are passionate about delivering exceptional customer support and helping others succeed, we invite you to join our team.

**How to Apply**

We will only accept applications through our online job application form. Applications will be reviewed on a rolling basis until the position is filled.

You can access our online job application at the link below.

Apply Job!

Questions can be sent to jobs@blithequark.com. No phone calls please.

We look forward to hearing from you!

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