**Experienced Customer Technical Support Associate (All Levels) at arenaflex**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Technical Support Associate, you'll play a vital role in delivering exceptional customer experiences and driving business growth. If you're passionate about technology, customer-centricity, and continuous learning, we want to hear from you.

**About arenaflex**

arenaflex is a leading provider of innovative solutions for businesses worldwide. With a strong focus on customer success, we're committed to empowering our customers to achieve their goals through our cutting-edge products and services. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for excellence and a customer-centric approach.

**Job Summary**

We're seeking an experienced Customer Technical Support Associate to join our global team. As a key member of our customer success team, you'll be responsible for providing technical support to corporate customers, ensuring ticket resolution, and delivering exceptional customer experiences. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, we encourage you to apply.

**Key Responsibilities**

As a Customer Technical Support Associate at arenaflex, you'll be responsible for:

* Addressing customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
* Diagnosing, troubleshooting, and providing technical support to resolve customer issues related to our products or services via live chat
* Utilizing internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use our products efficiently
* Documenting case information and updating the Product Knowledge base for both customers and internal teams
* Identifying opportunities for upselling or cross-selling based on customer needs and goals
* Working flexible hours (UTC): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM - 06:00 AM)

**Essential Qualifications**

To be successful in this role, you'll need:

* English: C1 level (CEFR) or equivalent to IELTS 7.0
* At least one of the following criteria:
+ A minimum of 1 year's experience with Shopify, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce
+ This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
* Good CS Mindset/Skillset: the ability to calm and handle customers in difficult/urgent/critical situations, prioritize different customer support levels
* Excellent interpersonal skills and ability to develop relationships with all personality types
* Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation

**Preferred Qualifications**

While not essential, the following qualifications would be beneficial:

* Experience working with customer relationship management (CRM) software
* Knowledge of agile project management methodologies
* Familiarity with cloud-based platforms and tools
* Strong analytical and problem-solving skills

**Skills and Competencies**

To succeed in this role, you'll need to possess:

* Excellent communication and interpersonal skills
* Strong technical skills, including HTML, CSS, and UI/UX
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong problem-solving and analytical skills
* Ability to work collaboratively as part of a global team
* Strong customer-centric mindset and ability to deliver exceptional customer experiences

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Technical Support Associate, you'll have access to:

* Professional product and Customer Success skillset training
* Opportunities to work directly with foreign customers and colleagues, leveraging your Business English Communication skills
* A collaborative and supportive environment that encourages learning and growth
* A clear and scientific Agile Framework on the whole company workflow and culture
* Opportunities to become an expert with in-depth knowledge of world-class products and services
* A chance to own valuable customer relationships in one of the fastest thriving industries

**Work Environment and Company Culture**

At arenaflex, we're proud of our collaborative and supportive work environment. Our team is comprised of young and passionate individuals who are dedicated to delivering exceptional customer experiences. We offer:

* A professional and creative office view
* Flexible working hours (UTC): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM - 06:00 AM)
* Opportunities to work remotely
* A clear and scientific Agile Framework on the whole company workflow and culture

**Compensation, Perks, and Benefits**

We offer a competitive salary range, negotiable based on experience. In addition, we provide:

* Professional product and Customer Success skillset training
* Opportunities to work directly with foreign customers and colleagues, leveraging your Business English Communication skills
* A collaborative and supportive environment that encourages learning and growth
* Flexible working hours (UTC): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM - 06:00 AM)
* Opportunities to become an expert with in-depth knowledge of world-class products and services
* A chance to own valuable customer relationships in one of the fastest thriving industries

**Why You'll Love Working Here**

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth. If you share our values and are committed to excellence, we encourage you to apply. As a Customer Technical Support Associate, you'll have the opportunity to:

* Learn product-thinking and customer-centric mindset
* Work in a collaborative and supportive environment
* Develop relationships with customers and colleagues from diverse backgrounds
* Deliver a top-notch customer experience that helps customers maximize their benefits
* Become an expert with in-depth knowledge of world-class products and services
* Own valuable customer relationships in one of the fastest thriving industries

**How to Apply**

If you're passionate about technology, customer-centricity, and continuous learning, we want to hear from you. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

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